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Job Description:

TIER2 candidate will be able to manage many ticket reporting systems internal to AT&T that host monitoring and surveillance, network transport layer support, application support on managed voicemail platforms, triage of single/multiple system outages on open source and vendor supported hybrid platforms. This TIER2 is responsible for prioritizing work, identifying areas of improvement, and developing an action plan to research individual customer complaints. Needed skills will be at minimum understanding the OS layer stack, troubleshooting user interfaces, some desktop support or similar technical support skills and be able to work in a 24x7 Operations environment.

Weekly Hours:

40

Time Type:

Regular

Location:

Bangalore, Karnataka, India

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws

We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status