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Description

Are you passionate about driving innovation and creating exceptional experiences for Customers and Selling Partners around the world? As a Senior Product Manager on Easy Ship, that’s exactly what you will be doing. Easy Ship is a fulfilment solution where Amazon manages all things related to fulfilment, simplifying e-commerce operations for our Selling Partners. Our Selling Partners are only required to pick/pack their orders and Amazon manages the rest of the fulfilment cycle. Customers get everything they love about Amazon - vast selection delivered to their doorstep on time, with the convenience of Amazon Returns and 24x7 Customer Support. Easy Ship is currently live in over 10+ countries globally, serving millions of Customers and thousands Selling Partners.

The candidate in this role will be the Global Product Leader for Returns and Profitability on Easy Ship. You will work closely with cross-functional teams (Global business teams, User Experience/Research, Transportation to name a few) to identify new opportunities, develop cutting-edge solutions, and deliver world-class products and services that delight our global Customer base and empower our Selling Partners.

A successful candidate in this role will be a self-starter comfortable with ambiguity, with strong attention to detail, and the ability to work in a fast-paced environment. The right candidate will possess a strong product management background, will have demonstrated experience leading medium to large projects. This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig into technical aspects and get the job done. As a Senior PM, you will be required to anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, balance the business needs versus technical constraints, perform detailed data analyses, and influence the engineering decisions. An ability to take large, complex projects and break them down into manageable pieces, then deliver them in a successful and timely manner is expected. Maturity, high judgment, negotiation skills, ability to influence, analytical talent and leadership are essential to success in this role.

Key job responsibilities

1. Define a multi-year vision and strategy to meet the varied, nuanced needs of our Customers and Selling Partners across.

2. Create and drive the product roadmap by managing prioritisation of initiatives, drafting business requirements and engaging with our technology partners.

3. Drive adoption to critical capabilities globally by engaging with our international business/tech/product partner teams.

4. Use business analytics and voice of the customers/sellers to continuously improve our customer experience.

5. Serve as the thought-leader on Returns and Profitability for Easy Ship, evangelising plans with global partner teams and setting up the charter for long term success.

Basic Qualifications

• 5+ years of product or program management, product marketing, business development or technology experience

• Bachelor's degree or equivalent

• Experience owning/driving roadmap strategy and definition

• Experience with end to end product delivery

• Experience with feature delivery and tradeoffs of a product

• Experience as a product manager or owner

• Experience owning technology products

Preferred Qualifications

• Experience in influencing senior leadership through data driven insights

• Experience working across functional teams and senior stakeholders