Experience Inc. Jobs

Job Description

An experienced consulting professional who has a broad understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices.

6-8 years of experience relevant to this position including 3-4 years consulting experience preferred. Undergraduate degree or equivalent experience preferred. Product or technical expertise relevant to practice focus. Ability to communicate effectively. Ability to build rapport with team members and clients. Ability to travel as needed.

Responsibilities

Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. Demonstrates expertise to deliver technical solutions on moderately complex customer engagements. May lead the solution design and implementation aspects of engagement(s) ensuring high-quality, integrated software solutions within constraints of time and budget. May act as the team leads on projects, providing coaching, guidance, and feedback to develop the skills of team members. Effectively consults with management of customer organizations. Participates in business development activities. Develops and leads detailed solutions for moderately complex projects.

Be the vital piece of the puzzle that connects us to the millions of businesses that need our help in delivering Financial Services solutions. Reporting directly to the Team Lead/Project Manager, the Principal Consultant will work closely with both Technical and Functional subject matter experts in financial services domains, and other Oracle team members, to successfully deploy Financial Services Solution offerings such as: Enterprise Risk and Finance, Enterprise Performance management, and Financial Crime and Compliance. You will:

• Provide strategic technical support to assure high levels of customer satisfaction. This requires in-depth knowledge of installation, configuration, usage, and optimization of Oracle products, general accounting practices, and excellent customer skills. The Technical Analyst is required to communicate problems, root causes, and resolution of all technical issues related to Oracle products, including configuration, optimization, installation, compatibility, bugs, upgrades, and patches in clear, non-technical terms to keep customers apprised of current status and set appropriate expectations. Additionally, the Analyst must manage their backlog of customer issues and maintain their dashboard metrics at satisfactory levels using outstanding time management, communication, and disciplined work ethic skills.

• Serve as an expert member of technical staff with excellent skills in structured problem analysis, troubleshooting, problem reproduction, testing, and resolution of complex technical problems. This requires comprehensive knowledge of Oracle products and general knowledge of accounting principles. Analysts must stay current on product updates, changes, and enhancements by continuous learning, primarily through self-learning programs. Knowledge of Cloud technologies, SaaS and IaaS architectures, networking, and server-based architectures are required. Knowledge of Windows, Windows Server, and Unix operating systems is also required.

• Research, review, create, and edit knowledge within the Oracle Knowledge Base is required. This includes searching for symptoms, root causes, and solutions within an extensive database of articles, white papers, documentation, and notes. Contributions, reviews, edits, and updates must also be made to the Knowledge Base by Analysts as new knowledge is acquired, updates are made, and corrections are needed. Serve as mentor and consultant to more junior analysts. Develop training materials to develop skills and knowledge of other Support Analysts.

• Analyze, test, and create automation tools used to guide customers through the Service Request process. This includes creating and programming automated customer questions to filter out the customer issue and product, and accurately route the new Service Request to the correct engineer. It also includes writing code to automate the collection of log files and other needed information from the customer’s servers. Work on special projects and assignments as directed by management.

• Conduct analysis of customer’s requirements and mapping

• Perform developments as per specifications/requirements given by Oracle/customer within the planned schedule

• Use defined standards/ tools/ processes to achieve deliverables that meet quality expectations

• Document activities/work in accordance with agreed standards/ processes applicable

• Adhere to the defined Change Control Process. Comply with Oracle /customer audit/ compliance requirements

• Participate and support financial services projects for clients across regions, as required

What You’ll Bring

Your enthusiasm, knowledge, and customer-centricity to enable us become the number one cloud company in the world. We also look for:

• Spoken and written English

• High communication, team working, organizational and problem-solving skills

• Ability to understand customer’s requirements and convert those in high-quality technical and functional specification documents

• Advanced knowledge/experience in SQL and PL/SQL development (essential skill)

• Knowledge/experience in Oracle Database Systems (essential skill)

• Knowledge of Java programming and APIs desirable

• Knowledge/experience in any other programming languages (C++, Python, R, etc.) (good to have)

• Financial Sector Knowledge/experience will be a plus

• Oracle Financial Services Analytical Applications (OFSAA) experience will be a plus

• You have a bachelor's degree in IT or Computer Science

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer