Experience Inc. Jobs

Job Family: Customer Services

Req ID: 436357

Hello visionary!

We know that a business only thrives if our people are thriving. That’s why we always put our people first. Our global and diverse team would be happy to support you and challenge you to grow in many ways. Who knows where our joint journey will take you?

Siemens Global Business Services (GBS) is a Siemens Service Company that provides innovative digital solutions and customer-oriented business services. With more than 20 years of experience, Siemens GBS taps into its understanding of how organizations and businesses work to seamlessly integrate, digitalize and optimize business processes with a portfolio that covers end-to-end business needs.

You’ll make a difference by:

• Performs commercial contract review upon order handover (PM080).

• Clarifies contract scope and prepares revised PM100 calculation in conjunction with Project Management. Generates customer order confirmation.

• Creates, completes, and executes the SD contracts in the SAP system (P58).

• Monitors order costs and non-conformance costs. Supports the charge order process towards customer. Ongoing performance review of contract compliance and efficiency vs. CPR/CPT target.

• Generates billing requests and manages free cash flow incl. CPR invoicing and reconciliation.

• Responsible for capitalization of instruments / fixed assets / rental assets.

• Maintains start date for RCO business (based on handover protocol).

• Set-up customer service contract incl. warranty conditions.

• Manage contract modifications (variations) and contract renewals.

• Execution of price adjustments (reviews) and related activities (price rise).

• Archiving and cancellation of contract (incl. service contract) upon completion.

• Reconciliation of the interim accounts to maintain hygiene of the Books & records.

Your success is grounded in:

• Demonstrated experience in a similar role.

• Experience in the healthcare/medical devices industry will be advantageous.

• A Degree in Business Administration/Accounting is desirable.

• You have a strong attention to detail and good communication skills.

• Strong organisation, time management, problem-solving and interpersonal skills. Result and quality orientation with a high attention to detail.

• You are highly versed in SAP.

• Sound knowledge of MS Office (Excel, Word and PowerPoint) required.

• Strong command of the English language, written and verbal.

• Around 10 years of experience in order processing, logistics, customer service (gained preferably in the technical sector, SSC/BPO).

Join us and be yourself!

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.

This role is based in Bangalore. But you’ll also get to visit other locations in India and globe, so you’ll need to go where this journey takes you. In return, you’ll get the chance to work with teams impacting entire cities, countries and the shape of things to come. We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries.