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Position Information

Department Acad Prog / Student Aff (LCB)

Position Title Specialist 2-Cri Couns/Cas Mgr

Job Title Student Care Case Manager

Appointment Type Professional Faculty

Job Location Bend

Benefits Eligible Full-Time, benefits eligible

Remote or Hybrid option?

Job Summary

OSU – Cascades is seeking a Student Care Case Manager. This is a full-time 1.0 FTE , 12-month, professional faculty position.

The Student Care Case Manager (Cascades) is a full-time (1.0 FTE ), 12- month, fixed term professional faculty position. Reporting to the Associate Dean of Student Care Services, the Student Care Case Manager’s primary responsibilities are providing leadership and direction of the OSU -Cascades Student Care Team. Responsibilities include, but are not limited to: planning, ensuring effective case management, provide appropriate referrals to on and off campus resources with a focus towards retention and success of students toward graduation and beyond; proactively work with students, faculty, staff, and families to identify and respond to concerns, interpreting policies and procedures, and discuss options and consequences of various decisions. As the primary case manager for student cases, this position specializes in providing critical outreach and follow-up with students of concern or those who are experiencing a crisis. Reappointment is at the discretion of the Associate Dean.

The Student Care Case Manager works in partnership with the Student Care and OSU Assist programs at OSU -Corvallis to bring similar responses systems at OSU -Cascades, and facilitates a work environment that encourages knowledge of, respect for, and development of skills to engage with those of diverse cultures and backgrounds. This position reports directly to the Associate Dean of Student Care Services at the Corvallis campus and adjacently reports to the Associate Dean of Student Life at the Cascades campus. This role supports the Office of Student Care’s role in helping the university ensure the safety of the university community, while balancing the needs, well-being, retention, and persistence to graduation of individual students. While the Student Care Case Manager may develop strong and supportive relationships with students, this position will not engage in individual therapeutic relationships.

Additionally, the Student Care Case Manager will work alongside other professional staff to put on student programming for 1:1 education as well as large group. The position will also support in implementing other strategies, such as health and wellness initiatives, retention, and student success to enhance the sense of belonging for all students, their families and the community at OSU -Cascades.

OSU -Cascades, located in Bend, is a branch campus of Oregon State University. Established in the fall of 2001, it currently enrolls more than 1,300 students in bachelor’s and master’s degree programs. Many students take lower-division courses from nearby Central Oregon Community College. The branch campus expanded to a four-year university beginning in fall 2015 and has ambitious enrollment goals to reach 3,000-5,000 students by 2025. OSU -Cascades is engaged in building a culturally diverse educational environment.

Why OSU?

Working for Oregon State University is so much more than a job!

Oregon State University is a dynamic community of dreamers, doers, problem-solvers and change-makers. We don’t wait for challenges to present themselves — we seek them out and take them on. We welcome students, faculty and staff from every background and perspective into a community where everyone feels seen and heard. We have deep-rooted mindfulness for the natural world and all who depend on it, and together, we apply knowledge, tools and skills to build a better future for all.

FACTS :

•Top 1.4% university in the world

•More research funding than all public universities in Oregon combined

•1 of 3 land, sea, space and sun grant universities in the U.S.

•2 campuses, 11 colleges, 12 experiment stations, and Extension programs in all 36 counties

•7cultural resource centers (https://hr.oregonstate.edu/work-life/diversity-and-cultural-resources) that offer education, celebration and belonging for everyone

•100+ undergraduate degree programs, 80+ graduate degrees plus hundreds of minor options and certificates

•35k+ students including more than 2.3k international students and 10k students of color

•217k+ alumni worldwide

•For more interesting facts about OSU visit:https://oregonstate.edu/about

Locations:

Oregon State has a statewide presence with campuses in Corvallis and Bend, the OSU Portland Center and the Hatfield Marine Science Center on the Pacific Coast in Newport.

Oregon State’s beautiful, historic and state-of-the-art main campus is located in one of America’s best college towns. Corvallis is located close to the Pacific Ocean, the Cascade mountains and Oregon wine country. Nestled in the heart of the Willamette Valley, this beautiful city offers miles of mountain biking and hiking trails, a river perfect for boating or kayaking and an eclectic downtown featuring local cuisine, popular events and performances.

Total Rewards Package:

Oregon State University offers acomprehensive benefits package (https://hr.oregonstate.edu/benefits/prospective-employee) with benefits eligible positions that is designed to meet the needs of employees and their families including:

•Medical, Dental, Vision and Basic Life. OSU pays 95% of premiums for you and your eligible dependents.

•Free confidential mental health and emotional support services, and counseling resources.

•Retirement savings paid by the university.

•A generous paid leave package, including holidays, vacation and sick leave.

•Tuition reduction benefits for you or your qualifying dependents at OSU or the additional six Oregon Public Universities.

•Robust Work Life programs including Dual Career assistance resources, flexible work arrangements, a Family Resource Center, Affinity Groups and an Employee Assistance Program.

•Optional lifestyle benefits such as pet, accident, and critical illness insurance, giving you peace of mind and the support you need to thrive in all aspects of your life.

Future and current OSU employees can use theBenefits Calculator (https://hr.oregonstate.edu/benefits/new-employees/benefits-calculator) to learn more about the full value of the benefits provided at OSU .

Key Responsibilities

60% Direct Service/Care Coordination

• Act as a liaison and manager for the Student Care functions of the Office of Student Success and the Student Care Team ( SCT ). Serve as initial student care contact for students, parents, staff, faculty, and public by phone, in person, and email; provides information and explanations about policies, procedures and processes related to student care; makes situation-appropriate referrals for students, parents, staff, faculty, and public.

• Facilitate the Student Care Team at OSU -Cascades and organize the interventions and support efforts required to assist students in achieving their personal and professional goals. Prepare materials in anticipation of the weekly Student Care Team meeting.

• Coordinate cases that meet thresholds for both the Student Care Team and the University’s Threat Assessment Team; coordinates for student care that rises to the level of both high profile and/or complex student situations.

• Provide crisis support and intervention primarily during normal university business hours and consults after hours as needed.

• Provide case management oversight for student cases brought to the Student Care Team, including coordinating and tracking SCT action items to ensure continuity of care. Monitor all ongoing cases and document case management activities in (Maxient) database.

• Provide consultation with faculty, staff, students, and/or families to respond to student emergencies while proactively supporting students and their families to manage crisis and barriers that impede future success. Provide follow up after the immediate crisis has been resolved.

• Coordinate off campus referrals and resources for students and completing thorough follow up after the immediate crisis has been resolved. Manage non-routine follow up for each situation based on individualized circumstances; identify needs/concerns, determine potential solutions, resolve or redirect.

• Brief the threat assessment designee on emergency situations that need extensive or additional on-going care. This includes referring cases that meet the threshold for threat to the Threat Assessment Team.

• Ensures compliance with applicable laws, rules, regulations, and policies related to student success and student conduct. Partners with OSU Student Care Team, OSU Office of Student Conduct and Community Standards, OSU Office of Equal Opportunity & Access and OSU Office of General Counsel on student care/welfare and other potential legal matters.

20% Supervision, Training, and Lead Work

• Recruits, supervises, and supports student staff and/or interns

• Review and develop training content for staff support Cascades Student Care cases in both printed and online formats

• Review and edit various policies and procedures utilized to ensure all practices are effective and inclusive

• Review all communication materials for current, consistent, and accessible content

• Prepares regular departmental, statistical and annual reports analyzing the results of the OSU -Cascades Student Care.

• Plan, assign, and approve work for student employees and interns.

15% Community Outreach and Student Support Programming

• Organize and conduct training(s) and workshops for students, faculty and staff, to raise awareness and educate the community about emotional and mental health issues for college students and OSU -Cascades crisis and student intervention practices.

• Maintains knowledge of best practices in student success, student care by participating in professional organizations and activities.

• Attends relevant workshops, conferences, and meetings, presenting and sharing knowledge and expertise and networking with student success team.

• Collaborate other OSU educational programming and response supports to create on-campus educational options for students.

5% Other

• Participates in the leadership of the student life and health and wellness offices at OSU -Cascades

• Participates in the leadership of the Office of the Dean of Students at OSU -Corvallis

• Undertakes special projects as needed or requested by supervisor.

• Other duties as assigned.

What You Will Need

• Bachelor’s Degree in Education, Social Work, Leadership, Psychology, Sociology or related field.

• One or more years of professional experience working with or supporting people in high need, emotional, or crisis situations.

• Demonstrated knowledge of effective strategies for working with diverse students, faculty, and staff Demonstrable experience successfully using problem solving skills.

• Excellent written and oral communication skills.

• Excellent customer service skills, in person and via phone/email, and videoconference. Demonstrated experience successfully managing confidential information.

• Excellent time management skills.

• Demonstrated ability and commitment to working as part of a team.

• Demonstrated commitment to equity, inclusion, and diversity.

This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per University Standard: 05-010 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months.

What We Would Like You to Have

• Master’s Degree in higher education, counseling, social work, or related field

• Experience working with college students or individuals in a higher education setting (traditional, transfer, non-traditional, commuter, residential, etc.)

• Demonstrated knowledge of crisis de-escalation techniques.

• Demonstrated skills in any number of crisis support areas, such as: suicide prevention and intervention work, sexual assault survivor support work, or crime victim advocacy work.

• Demonstrated experience successfully building networks with colleagues.

• Evidence of successfully working with multiple partners to collectively solve a problem.

• Experience in student data or case management systems (Maxient, Banner, etc.).

Working Conditions / Work Schedule

Pay Method Salary

Pay Period 1st through the last day of the month

Pay Date Last working day of the month

Recommended Full-Time Salary Range $68,000 - $75,000

Link to Position Description

https://jobs.oregonstate.edu/position_descriptions/146489

Posting Detail Information

Posting Number P08728UF

Number of Vacancies 1

Anticipated Appointment Begin Date 02/15/2025

Anticipated Appointment End Date

Posting Date 01/02/2025

Full Consideration Date

Closing Date 01/16/2025

Indicate how you intend to recruit for this search Competitive / External - open to ALL qualified applicants

Special Instructions to Applicants

When applying you will be required to attach the following electronic documents:

1) Resume/Vita; and

2) A cover letter indicating how your qualifications and experience have prepared you for this position.

You will also be required to submit the names of at least three professional references, their e-mail addresses and telephone numbers as part of the application process.

For additional information please contact: Lauren Skousen at lauren.skousen@oregonstate.edu or 541-737-8748

OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.

OSU will conduct a review of the National Sex Offender Public website prior to hire.

Starting salary within the salary range will be commensurate with skills, education, and experience.

OSU is a fair chance employer committed to inclusive hiring. We encourage applications from candidates who bring a wide range of lived experience including involvement with the justice system. This job has “critical or security-sensitive” responsibilities. If you are selected as a finalist, your initial job offer will be contingent upon the results of a job-related pre-employment check (such as a background check, motor vehicle history check, sexual misconduct reference check, etc.). Background check results do not automatically disqualify a candidate. Take a look at ourBackground Checks (https://hr.oregonstate.edu/careers/background-checks) website including thefor candidates (https://hr.oregonstate.edu/careers/candidates) section for more details. If you have questions or concerns about the pre-employment check, please contact OSU’s Employee and Labor Relations team atemployee.relations@oregonstate.edu.

Supplemental Questions

Read More at: https://jobs.oregonstate.edu/postings/163393

OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.