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Operations Manager (English-Speaking) - On-site MV02

Customer Service and Support (https://jobs.concentrix.com/job-search/?category=Customer Service and Support)

Location

Benalmádena Costa, Spain

Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1537060EXTERNALENGLOBAL&step=1&utm_source=none)

Job Title:

Operations Manager (English-Speaking) - On-site MV02

Job Description

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Operations Manager in Malaga (on-site) , you will be part of our team of game-changers who are powering the brands of the future in tech where you will drive the sales cycle, nurture client relationships and showcase your expertise in advanced cloud technologies.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

As an Operations Manager on our team, you will:

• Maintain and grow revenue of program(s); responsible for profitability including revenue, margins, billing, seat utilization and retention

• Ensure program has proficient training, staff development, and effective employee relation/recognition programs

• Select, train and develop, and manage performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements

• Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance

• Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed

• Oversee client relationships; facilitate open communications, understand client perspectives/expectations, and monitor client satisfaction

• Partnering with Business Development to leverage and expand new business from client(s)

• Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner

• Maintain relationships with strategic vendors in order to facilitate open communications, understand changing technologies and stay abreast of industry trends

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

• Are bilingual or proficient in English

• Have Associate's Degree Preferred with more than ten years of experience (with two to four years of Progressive Management Experience) preferred

• Can demonstrate ability to analyze and improve work processes; establish a course of action for self and others to accomplish specific goals

• Can demonstrate ability to coach and develop action plans, which maximize performance, and provide effective feedback

• Have excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associate

• Have proven ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment

• Can demonstrate ability to mentor, coach and provide direction to a team of employees

• Can demonstrate ability to take initiative and ownership with focus on continuous improvement

• Can demonstrate ability to foster customer service disposition and sense of professionalism for self and team

What’s in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

In this role, we offer benefits that help support your unique lifestyle:

• A competitive salary package that you will live well on in Spain; OTE 41,000 euros gross/year

• Relocation support*

• Full-time Spanish contract

• A modern centrally placed office in Benalmadena, right next to the beach area

• We also help you with what you need to start working and living in Spain

• Full paid training for the company and the products you will be working on

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

R1537060

Location:

ESP Benalmádena Costa - Plaza Solymar, C.C. Benalmar Local 12

Language Requirements:

English

Time Type:

Full time

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Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1537060EXTERNALENGLOBAL&step=1&utm_source=none)