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Quality Specialist & Trainer (English Speaking EMEA) MV02

Customer Service and Support (https://jobs.concentrix.com/job-search/?category=Customer Service and Support)

Location

Benalmádena Costa, Spain

Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1537198EXTERNALENGLOBAL&step=1&utm_source=none)

Job Title:

Quality Specialist & Trainer (English Speaking EMEA) MV02

Job Description

Experience the power of a game-changing career

Want to be part of an innovative and growing team?We’rea global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Ifyou’relooking to grow and be inspired, as a Quality Specialist & Trainer ( English Speaking ), you will be part of our team ofgame-changerswho are powering the brands of the future in the Fashion Industry.

Career growth and personal development

This isa great opportunityto experience the power ofwhat’snext and develop “friends for life” at the same time.We’llgive you all the training,cutting-edgetechnologies, and the continuing supportyou’llneed to succeed.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

As a Quality Specialist & Trainer on our team, you will:

• Provide employees with skills-based, client coaching to support achievement of specific weekly/monthly/quarterly operating plan targets, sales targets, assigned performance targets, and high customer satisfaction

• Partner with team members to develop a training program designed to enhance client sales knowledge associated with any of our sales motions

• Analyze data, performance, and customer experience trends to develop strategic sales plays and best practices for client/specific territories

• Oversee and validate the delivery and quality of provided training

• Track the effectiveness of training interventions through multiple assessment tools

• Work with all team members to improve sales systems to achieve a positive customer experience

• Maintain a high level of communication with your team to ensure strategic client relationship is fostered and developed

• Maintain high level of knowledge about our clients, customer interaction, and evolving business environment for relevant training content delivery

• Help create a culture of learning where individuals manage their own development, competence, and performance

Your qualifications

We embrace ourgame-changerswith open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

• 3+ years of experience working in a customer service, training or sales capacity

• Expertise in training within your peer group

• Experience in high-volume calling

• Experience working with Salesforce.com or similar CRM

• Technical skills in MS Office

• Experience prioritizing concurrent projects and demonstrating project management skills

• Experience demonstrating multiple strategies, platforms, and skills to varied audience

• Willingness to work from home

Don’tmeet every requirement? No worries.We’rededicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel youdon’tcheck every box, we still encourage you to apply.We’lldo our best to match you with the right job, whetherit’sthis one or another role.

What’s in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.That’swhy we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

In this role, we offer benefits that help support your unique lifestyle:

• Full-time39 hours/weekindefinitecontract:

• Salary 28.000euros gross/year + up to3000euros gross/year in bonus

• Bring-a-friend (referral) bonus opportunities

• Full paid training on the company and the projectyou'llbe working on

• Career development programs, specialized courses

Experience the best version of you !

At Concentrix , we invest in ourgame-changersbecause we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+game-changersaround the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

R1537198

Location:

ESP Benalmádena Costa - Plaza Solymar, C.C. Benalmar Local 12

Language Requirements:

English

Time Type:

Full time

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Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1537198EXTERNALENGLOBAL&step=1&utm_source=none)