Experience Inc. Jobs

Description:

TEKsystems is partnering with a local client in the search for a Customer Service Representative. In this role you will be responsible for providing a variety of services to online shoppers through application of knowledge of our organization, its services and products, while using patience, professionalism and optimism with each member. You are expected to resolve problems by clarifying customers’ requests, questions, and complaints. You will analyze situations in order to determine the best use of resources and maintain customer records by updating account information.

In this role, you will handle client inquiries through various communication channels promptly and courteously, ensuring accurate information delivery and exceptional customer service. You will inspect and troubleshoot client problems, providing basic technical support for the company's digital platforms, and managing client requests related to returns, services, and exchanges.

Key Responsibilities:

• Handles client inquiries via telephone, email, chat or through other social media platforms in a courteous and timely manner, providing accurate and comprehensive information and delivering exceptional customer service.

• Gathers client concerns and complaints, striving to resolve issues to the client’s satisfaction while adhering to company policies and procedures.

• Inspects and troubleshoots client problems, taking ownership of issues and following through to ensure prompt and effective resolutions.

• Performs basic technical support for clients experiencing issues with the company’s website, mobile applications, or services, escalating more complex technical issues as necessary.

• Compiles client requests and tracks outstanding tickets related to returns, services, and exchanges that are in progress.

• Collects and relays client feedback to management, driving the continuous improvement of company products and service offerings.

• Documents client interactions, issues, and resolutions in the company's customer relationship management (CRM) system, ensuring accurate and comprehensive records for future reference.

• Communicates clearly and effectively with clients, colleagues, and other departments to facilitate a seamless customer service experience.

• Maintains an up-to-date understanding of the company’s product and service offerings to provide clients with relevant information and recommendations.

• Provides on-the-job training and assistance to new team members.

• Coordinates with merchant affiliate networks.

• Extends valued member bonuses in cases of Cash Back denials.

Skills:

Customer Service, 50 WPM, Data entry, Retail

Benefits Information:

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.