Experience Inc. Jobs

Fixed Operations Manager

Field Management Belmont, North Carolina

Apply

Description

As a Fixed Operations Manager your essential job functions include:

Leadership ( 3 0 %)

• Create a positive and productive working environment consistent with Dent Wizard’s core values

• Lead, coach and develop team to drive productivity and retention

• Drive a culture of coaching through on the job engagement and formalized training to support technician engagement and retention

• Ensure delivery of five-star service by developing schedules, assigning and monitoring work, implementing productivity and quality standards, resolving operations problems, and implementing SOPs

• Provide timely feedback to manager regarding, competitive pressures, customer feedback and the engagement of staff

• Participate in field town hall communications

  Customer Engagement ( 3 0 %)

• Ensure fulfillment of services meets customer expectations

• Develop strong customer relationships, deliver five-star customer service and participate in Quarterly Business Reviews (QBR)

• Maintain knowledge of customer pricing and service expectations.

• Expediently address customer, operational, and performance concerns.

• Identify and implement value-added customer solutions

  Driving Performance ( 2 0 %)

• Drive talent selection and hiring for area roles needed

• Deliver operating performance in terms of LSR, Employee Engagement and Retention

• Drive operational efficiencies, understand and implement standard operating procedures, and effective cost reductions without damage to five-star service expectations.

• Address day-to-day operational issues, ensure maintenance of customer sites and perform QC

• Coordinate supplies and parts ordering management

  Administration ( 2 0 %)

• Coordinate supplies and parts ordering management

• Troubleshoot most critical operational issues

• Maintain clean, organized work areas that meet DW’s compliance (EHS) standards

• Support and adhere to DW’s policies and procedures on ethics standards and commitments

• Ensure effective invoicing processes are implemented and maintained

  Competencies Required

• Lead and coach technicians

• Results Orientation

• Systems Thinking / Process Improvement

• Agility

• Initiative

• Influence

• Customer Focus

• Apply Knowledge

  Position Requirements

• Proven ability to manage, coach, and lead others.

• 3 years proven operations experience in a similar type of environment.

• Auto and reconditioning industry experience preferred.

  Physical Job R equirements

• Continuous viewing from and inputting data to a computer screen.

• Travel as necessary (up to 20%).

  Drug Policy

• All applicants being considered for employment must pass a pre-employment drug screening and background check.

  Why Dent Wizard? An amazing opportunity to join a growing organization, built on the efforts of hard working, innovative, and team-oriented people. The compensation offered for this position will depend on qualifications, experience, and geographic location. Base Pay Range: $65,000 - $70,000. The total compensation package may also include commission or bonus. We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies

  Benefits Highlights Booklet (https://lockton-midwest.dcatalog.com/v/Dealer-Tire-Benefits-Highlights-Booklet/) .