Experience Inc. Jobs

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! The Senior Technical Product Manager, as part of the Wholesale team, provides technical support and consulting to ensure customer enablement, integration and implementation of established T-Mobile products and services. The Senior Technical Product Manager is a key member of the Wholesale team driving all aspects of Wholesale focused network solutions, requirements, certification, platform recommendations and customer onboarding. Through alignment with appropriate engineering teams, the Senior Technical Product Manager leads business strategy, requirements communication and all validation activities to provide wholesale solutions to our partners and customers. The Senior Technical Product Manager provides technical leadership in sales presentations, product demonstrations, as well as providing answers to customer's technical inquiries. Other related tasks and scope may be assigned to this role as business needs dictate. Job Responsibilities: Provide expert knowledge on device and data products and services offered by T-Mobile through the Wholesale Sales channel. Support the Business Development team by making technical presentations to senior executive management level; clearly presenting technical concepts related to multiple MVNO platform capabilities (e.g. NetCracker, YNOW, Plum) and other T-Mobile solutions with prospective partners. Work with Engineering and Product Development to ensure reliable enterprise focused products. This includes driving product certifications through our labs as well as enabling network trials for customers. Review and assess product development requirements and develop feature specific test and certification plans. Responsible for collaborating with the Project Management, Enterprise IT, Product Management, Engineering and Sales Operations teams to achieve go to market deadlines for new products. Assist with troubleshooting and resolving device solutions roadblocks for customers. SME for new technologies and T-Mobile roadmap for wholesale ecosystem especially 5G Advanced Network Services including Network APIs, cloud-based security services such as policy/application-based routing, edge computing, and private networking. Provides technical training to potential and current customers and internal teams. Provides Sales teams updates - Network coverage/Network build-out plans Technical SME/owner for specific topic/specialty High level support and troubleshooting Interface with engineering teams to resolve network issues and increase stability. Work with requirements teams for new feature testing scope and provide high level overview to leadership and sales support on eSIM, 5G and RedCap use cases supported on T-Mobile network. Education: Bachelor's Degree required; BSEE or BSCSE preferred. Work Experience/ Qualifications: 5-7+ years in telecommunications, IT administration or network engineering roles with a professional track record of successful technical leadership involving network, device and application troubleshooting skills. Ability to influence, lead and coach cross functional teams and champion new concepts, ideas. Excellent written and oral communication skills Strong goal attainment, time management, prioritization ability to multi-task, and work in a fast-paced team environment. A valid driver's license and satisfactory driving record is mandatory. Preferred Experience: Understanding of and experi