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T-Mobile USA, Inc Sr Manager, Retail Format - Experience REQ242398 in Bellevue, Washington

Be unstoppable with us! T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop! This role must sit in one of our Corporate Office locations with a strong preference for Frisco, TX, or Bellevue, WA. Job Overview The Sr. Manager, Retail Formats will support format and portfolio strategies, roadmaps, and plans inclusive of physical, human, digital, and rotational programs across all format locations. He/she will support the introduction of best-in-retail experiences, services, and initiatives through production, planning, execution, and evaluation working cross functionally with field and support teams to ensure launches with excellence within timeline and budget. The Sr. Manager, Retail Formats will evaluate performance against key sales, experience, and brand measures as defined in the format value proposition considering impacts at the experience, store, and market level, making data-based recommendations and evangelizing format needs in response to gaps in performance, process opportunities, or product necessities. This role will serve a point of contact for leadership across field sales, support teams, and other related organizations, directly responsible for escalations and business impacting decision making, reporting directly to the Director Retail Formats. Job Responsibilities: Format Strategy The Sr. Manager, Retail Formats will demonstrate understanding of retail format and portfolio strategies as designed by Retail Experience Director and larger Retail Strategy & Excellence team. He/she will translate strategy into format specific priorities, create a holistic roadmap inclusive of physical, human, digital and rotational initiatives, and identify & interpret unique performance measures aligned to the format value proposition. Format-specific execution, experience knowledge, key business objectives, and a deep understanding of format performance trends will guide decision making. Planning & Execution The Sr. Manager, Retail Formats will support and enable business strategies through production to format launch, execution, and evaluation. This operating model requires productive relationships with both internal teams. Internal partners include store design, visual merchandising, brand, systems, and field leadership teams, etc. This role will create and maintain a dynamic format roadmap reflecting planned seasonal campaigns, corporate and local events, rotational programming, and additional business priorities as necessary requiring strong competency balancing high visibility priorities, expert organizational skill, and ability to motivate and inspire internal and external partners to deliver upon commitments. Cross-Functional Partnerships The Sr. Manager, Retail Formats serves as the point of contact for store leadership, headquarters support teams, and frontline correspondence. This role is directly responsible for responses and resolution to retail leadership inquiries, requiring executive communication skills, an ability to influence across all levels of the organization, strong business acumen, and executive relationship building. In this role, the Sr. Manager, Retail Formats is the resource and advocate for field format leadership teams and is responsible for directing frontline escalations, inquiries, and feedback to appropriate support teams and leveraging/establishing relationships to ensure resolution, consideration, or process/policy change outcomes. This role requires a strong ability to challenge current processes and influence leaders cross functionally to

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