Experience Inc. Jobs

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! Ready to elevate your career and be a part of the Uncarrier journey at T-Mobile? We're searching for our next Sr Technical Support Engineer to join the National Operations Support Team. This role will use your Wireless Network Operations experience and expertise in continuous improvement methodologies to drive operational excellence. The ideal candidate should possess excellent problem-solving skills, effective communication skills, and the ability to collaborate with partners to identify and address technical issues. A strategic approach and ability to influence organizational change are also crucial, ensuring diverse representation and perspectives in decision-making processes. Our team prides itself on encouraging a culture of innovation, advocating for agile methodologies, and promoting transparency in all that we do. Join us in embodying the spirit of the 'Un-carrier' and make a tangible impact! If you are passionate about driving excellence and want to make an impact, apply today! Responsibilities: Provide critical support to our Region, Area & Market teams as well as other National teams. Collaborate with multi-functional teams to ensure our network operations run smoothly and efficiently. Develop and implement strategic plans to address key challenges and opportunities. Drive operational excellence through continuous improvement methodologies. Influence organizational change and ensure diverse representation and perspectives in decision-making processes. Build and maintain positive relationships with peer engineers internally and externally in customer and vendor organizations. Lead customer expectations and navigate the complexities of a multi-functional organization. Cultivate a culture of continuous learning and professional growth within the team. Knowledge, Skills, and Abilities: 5+ yrs engineering/operations experience within the telecommunications industry. Strong background in wireless network operations and experience in continuous improvement methodologies such as Lean and Design Thinking. Proficient in Microsoft's suite of services and knowledge of Service Now. Excellent problem-solving skills and the ability to provide technical leadership and mentorship to other team members. Effective communication skills and the ability to collaborate with customers to identify and address technical issues. Strategic mentality with the ability to influence organizational change and ensure diverse representation and perspectives in decision-making processes. Dedication to improvement and a track record of driving excellence. Education Minimum Required Bachelor's Degree Engineering, Computer Science or related In lieu of degree, 5+ years equivalent experience may be considered * At least 18 years of age * Legally authorized to work in the United States Travel: Travel Required (Yes/No):Yes DOT Regulated: DOT Regulated Position (Yes/No):No Safety Sensitive Position (Yes/No):No Base Pay Range: $87,700 - $158,300 Corporate Bonus Target: 15% The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bon