Job Information
Snowflake, Inc. Sr. Cloud Support Engineer - SQL (Multiple Positions Available) in Bellevue, Washington
Snowflake Inc. has multiple positions available for Sr. Cloud Support Engineer - SQL in Bellevue, WA. Drive technical solutions to complex problems providing in-depth analysis and guidance to snowflake customers and partners using the following methods of communication: email, web, and phone. Adhere to response and resolution slas and escalation processes in order to ensure fast resolution of customer issues that exceed expectations. Utilize the snowflake environment, connectors, 3rd party partner software, and tools to investigate issues. Document known solutions to internal and external knowledge base. Submit well-documented bugs and feature requests arising from customer submitted requests. Partner with engineering teams in prioritizing and resolving customer requests. Participate in incident management and oncall rotation. Participate in a variety of support initiatives. Provide support coverage during holidays and weekends based on business needs. Telecommuting Permitted. $141,731 to $170,200 / year The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; at least 12 paid holidays; paid time off; parental leave; employee assistance program; and other company benefits. To apply, send resume and transcripts w/ job title and Ref#7452036 to resume@snowflake.com. EOE.