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Be unstoppable with us! T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop! The Senior Manager, Customer Retention Strategy is responsible for leading a small but impactful team to mature specific churn intervention initiatives from concept through to decision and execution. They will build business cases and engage with cross functional and cross enterprise stakeholders to mature initiatives and gain approval (e.g., network, acquisition marketing, retail, care, digital). Lead the development of testing and full-scale implementation plans with business unit leaders for these leading ideas. This team has direct responsibility for our retention effort across our millions of postpaid customers and helps to ensure that we win customers for life. Consumer Base Management is a new department overseeing some of our most critical company metrics. The strategies this team will build will help solve for a better customer experience! Job Responsibilities: Research, analyze, model and build analyses and business justification to develop and carry out specific churn initiatives from development through to execution. Provide strategic direction for testing and implementation plans, working with business leaders for innovative ideas. Report out on progress, challenges, opportunities, and insights both weekly and as requested by leadership. Leads a small team of strategic problem solvers who address ambiguous and complex cross enterprise initiatives impacting customer satisfaction with our brand that have direct implications to our business plans and bottom line. Partner cross-functionally across the enterprise to identify, launch, and track large scale opportunities based on business, customer, and market insights within clearly defined operating principles. Present to, collaborate with, and influence senior leadership up to the SVP level. Prioritize initiatives and projects in a fast paced and changing environment. Monitor business performance including tracking of results & contingency planning. Qualifications 7 + years in strategy or analytics function with at least 3 years in management consulting/private equity operations or strategy role preferably in consumer-focused wireless, high-tech (software, internet/new media, entertainment/content, etc.) or consumer electronics industries ideally with a subscription element 2-4 years direct supervision and management experience Experience creating and leading business case modeling for complex initiatives Consulting style problem solving that can break ambiguous problems into pieces using a hypothesis-driven approach, structuring multiple workstreams and identifying interdependencies Excellent verbal and written skills. Ability to synthesize and communicate complex concepts and data in a clear, digestible way to broad audiences Ability to build logical narrative structures independently tailored to executives. Create compelling visualizations Lead cross enterprise teams on project basis; Strong organizational skills to drive work forward Effectively coach, guide, and mentor team members. Facilitate career development and empower individuals to grow and challenge themselves Experience building teams, including leading matrixed teams toward a common goal Bachelors degree Business, Analysis, Finance, Technology, or related field; MBA preferred * At least 18 years of age * Legally authorized to work in the United States Travel: Travel Required (Yes/No):Yes DOT Regulated: DOT Regulated P