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Amazon Retrofit Engineer, AMXL Long Term Planning / Ops Engineering in Bellevue, Washington


Amazon Extra Large (AMXL) is a single-threaded organization with ownership of the end-to-end (E2E) customer experience for large, heavy, and bulky products. AMXL consolidates E2E supply chain: strategy, data analytics, tech, operations, warehousing, order fulfillment, transportation, and delivery. AMXL also offers special handling services such as Room of Choice delivery, Haul-Away, and Installation/Assembly for select items. AMXL currently operates in NA, EU, JP, and IN, with plans for further expansion.

We are seeking a highly skilled and results-driven Retrofit Engineer to join our dynamic AMXL Ops Engineering team. In this critical role, you drive analysis, design, and deployment of high impact retrofit programs and process re-engineering projects for AMXL Delivery Stations and Sort Centers. Each retrofit program aims to improve our customer and associate experience by introducing new capabilities and re-engineering processes while increasing the overall safety and efficiency of our operations. We are looking for someone who possesses a blend of customer-facing and technical skills, and will own retrofit programs/projects from ideation through execution and validation. Successful candidates will possess a strong background in facility design and process engineering with a blend of deep skills in program managing complex projects, strong technical aptitude, trouble-shooting capabilities and customer-facing skills, along with a passion for innovating and simplifying processes. They will have demonstrated the ability to work successfully across multiple large engineering and operations teams at a strategic level and at an operations integration level.

Key job responsibilities

  • Own end-to-end process design and site layout creation for each new business initiative and process improvement/re-engineering project in delivery station and sort center network

  • Determine all resources required for each retrofit project in terms of site layout, traffic plans, optimal material flow, equipment specification, and operations scheduling/ops clock

  • Consolidate all retrofit efforts from change management to post-launch support for each site to streamline launch work, minimize disruption, and reduce launch costs

  • Collaborate with internal teams and external vendors to generate high quality, cost effective solutions in very short periods of time

  • Simultaneously manage multiple high visibility projects and tasks while effectively influencing, negotiating, and communicating with internal and external business partners, contractors and vendors

  • Cross-pollinate best practices between engineering and operations teams.

  • Provide technical leadership for large-scale engineering projects

  • Lead ergonomic design improvements leveraging ergonomics, safety, and field ACES team resources

  • With each retrofit, drive standardization, documentation of core design and process elements for scalable network growth across North America Logistics using strong process management and Lean principles

  • Own and deliver on post-launch reviews and customer feedback, and incorporate feedback into future project plans

A day in the life

The role will require daily interactions with Operations, Safety, Process/Design Engineering, Launch, Finance, Supply Chain Execution, and Planning teams to ensure delivery station and sort center retrofit programs are well-defined in terms of aligning on the launch calendar, determining capacity requirements, identifying resources, clarifying roles and responsibilities, and leading the change management process. The role needs to have a deep understanding on both business needs and operational standards to be able translate business inputs to operational designs and operational constraints into business plans. There will be daily/weekly calls with Design and Launch teams to review retrofit designs and to collaborate with business/program owners to ensure the success of strategic initiatives implemented on time at the highest quality. Once a retrofit is completed and handed over to Launch/Startup teams, the role requires documentation of these changes and updates in respective capacity management systems with follow ups on the approval chains with Ops and Business leaders.

About the team

As AMXL Ops Engineering team, our vision is to build the fastest, most effective & efficient, and most agile heavy/bulky delivery services operations and designs in the world. We provide best-in-class engineering solutions for heavy/bulky operations, which is one of the most difficult types of logistics operation in supply chain, to address its unique challenges, high costs, and complex operational requirements. One our most important tenets is to innovate yet remain practical with our solutions through process/layout designs, material handling solutions, and capacity management to deliver results with the best customer and associate experience. Our team provides standards, guidelines, and templates that are easy-to-understand, implement, and replicate to for a scalable and robust network growth. We centralize designs, modules, and capacity information for the success of business teams in short and long term.

We are open to hiring candidates to work out of one of the following locations:

Bellevue, WA, USA

Basic Qualifications

• Bachelor’s degree in Engineering (any discipline) or foreign equivalent or a related field, or 5+ years Amazon experience in similar space

• 3+ years of experience in Design/Innovation Engineering, Manufacturing/Process/Industrial Engineering, or a related field

• Experience must involve ownership/management of engineering design projects

• Experience in engineering change management projects

• 3+ years experience in using business/technical software like MS Excel, MS Project, and CAD software

• Working knowledge of Process improvement methodology (Six Sigma, TQM, Kaizen and Lean manufacturing methodology)

Preferred Qualifications

• Master’s degree in Engineering (any discipline) or foreign equivalent, Operations, Business

• Experience with complex automated material handling equipment, packaging technologies, robotics and/or high-speed manufacturing

• Experience with process design based on Lean Principles

• Proficiency with concepts like system architecture, optimization, system dynamics, system analysis, statistical analysis, reliability analysis, and decision making with working experience on tools and systems such as Minitab, MS Excel, and SQL

• Experience managing projects across cross functional teams, building sustainable processes and mechanisms

• Ability to travel 25% globally to interact with internal and external business/operations stakeholders

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $89,400/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.