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Amazon Program Manager, Operations Excellence in Bellevue, Washington


Amazon's Sub Same Day (SSD) Operations Excellence (OpX) team is looking for a Program Manager eager to join the team that is defining new benchmarks, innovating on new processes, and creating a strategy plan to scale the SSD network for the next three years of growth. This role is an exciting opportunity to tackle week-to-week operational hurdles, lead initiatives hat will improve productivity and quality for upcoming key Customer high volume events, and engage in long term product pipelines to build for tomorrow's scale.

The PM that will be most successful in this role will have a proven track record of identifying operational problems, proposing solutions after scoping scrappy short term and robust long term tech approaches that leverage best practices from other networks (such as NACF), and implementing these solutions with a close lens on both quantitative results and trends and operational experience insights. From a knowledge perspective, it will help for the PM to have an understanding of fulfillment, logistics, or manufacturing operations from process standard work, to inventory control, to productivity tactics and correlation of these tactics to the top KPIs.

This role is best suited for a PM that thrives in ambiguous environments to Invent and Simplify, that requires a high level of interaction with dozens of different large organizations and is able to Earn Trust, can manage the rapid Bias for Action needed in tandem to Diving Deep, and is able to join a strong roll-up-your-sleeves Ownership culture that this collaborative team has!

Key job responsibilities

• Be the single-threaded owner responsible for executing and delivering on initiatives and driving them to launch, and adjusting after launch according to results

• Self-identify problem statements and areas of opportunity, and present these to leadership and business stakeholders

• Partner with teams across the organization and multiple programs to source, allocate, and coordinate resources by driving critical prioritization discussions

• Manage and deliver results on complex programs and related projects across multiple organizations

• Gather business requirements for technical and business intelligence integration, negotiate process improvements and needed features, distinguishing between important and urgent, and program-specialized vs program-agnostic solutions

• Create metrics reporting to drive both operational and program improvements that define business needs

Basic Qualifications

  • Bachelor's degree

  • 3+ years of program or project management experience

  • 3+ years of defining and implementing process improvement initiatives using data and metrics experience

  • Experience using data and metrics to determine and drive improvements

  • Experience working cross functionally with tech and non-tech teams

  • Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

Preferred Qualifications

  • 3+ years of driving end to end delivery, and communicating results to senior leadership experience

  • 3+ years of driving process improvements experience

  • Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

  • Experience building processes, project management, and schedules

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.