Experience Inc. Jobs

Description

Are you energized by building and scaling global programs from the ground up? Do you thrive on uncovering insights from complex data and customer experiences? Are you ready to influence senior leaders worldwide while driving critical safety initiatives? We're seeking a strategic, data-driven builder to revolutionize our global safety programs as Principal Program Manager for Worldwide Delivery Service Partner (DSP) Safety.

As the strategic owner of this critical program, you'll architect and execute the global vision for DSP safety, creating the roadmap that shapes our future. This role requires you to operate at multiple altitudes - from influencing VP-level strategy to rolling up your sleeves to dive deep into data, metrics, and customer anecdotes. You'll need to be comfortable both presenting to executives and doing the hands-on work of analyzing root causes, building mechanisms, and implementing solutions. You'll drive innovation through new programs and scalable mechanisms while being accountable for global safety outcomes. This role requires exceptional ability to influence and align senior leaders across multiple functions and geographies, while maintaining the bias for action to get things done yourself when needed.

The ideal candidate brings strategic thinking balanced with hands-on execution capability, proven ability to influence senior stakeholders without direct authority, and top-notch analytical skills to uncover patterns in complex data sets. You should have a track record of simplifying complex processes, driving operational efficiency, and excellence in written and verbal communication. Success in this role requires demonstrated ability to lead cross-functional initiatives in matrix organizations, anticipate and remove roadblocks while maintaining program momentum, and inspire diverse teams toward common goals.

Key job responsibilities

• Build and execute go-to-market strategy for emerging geographies and new vehicle types in Last Mile.

• Root cause safety opportunities using data-driven analysis and develop comprehensive action plans.

• Drive hands-on program execution through creative problem-solving and obstacle removal.

• Lead cross-functional collaboration with business and technical teams to deliver scalable solutions with speed.

• Develop and own metrics, reporting systems, and benchmarks to evaluate and improve program effectiveness, reduce edge cases, and improve safety outcomes.

• Partner with Product and Technical teams to drive prioritization of analytics and reporting features.

• Lead executive communications on safety strategies, program implementation, and results, including authoring 6-page documents to align multiple VP organizations.

• Establish mechanisms to identify leading indicators of safety risks before they materialize.

• Drive organizational change through data-driven insights and compelling narrative development.

• Create scalable frameworks that enable rapid program expansion, adoption, and knowledge sharing across new geographies and business models.

• Design and implement closed-loop mechanisms to ensure sustained program effectiveness.

Location: Bellevue, WA or Nashville, TN (relocation required)

Basic Qualifications

• Bachelor's degree

• 7+ years of program or project management experience

Preferred Qualifications

• Experience with tools/systems to analyze data including Excel, Access, SQL or other data management systems

• Experience managing, analyzing and communicating results to senior leadership

• Experience defining program requirements and using data and metrics to determine improvements

• Experience delivering cross functional projects

• Experience owning program strategy and end to end delivery

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,900/year in our lowest geographic market up to $206,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.