Experience Inc. Jobs

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! Do you enjoy working with and applying Technology to improve Customer Experience and solve Business Problems? Do you want to lead an exceptional team of engineers that makes an impact on T-Mobile's business every day? We are looking for a smart, enthusiastic, and creative leader with a history of strategic and tactical execution. We operate in a very fast-paced agile environment with quick decisions. We encourage innovation and expect you to take ownership and initiative. The Manager of Endpoint Engineering will drive the strategic vision, design, implementation, and continuous improvement of endpoint management solutions. This role ensures a modern and efficient workplace experience by guiding a technical team of Endpoint Engineers to enhance the end user computing experience and developing a future-ready compute environment. Success requires strong critical thinking, excellent communication, and effective management of projects and team members. A deep understanding of emerging technologies, device performance, security design, and best practices is essential. Job Responsibilities: Strategic Vision & Execution: Develop and articulate a comprehensive vision, strategy, and objectives for endpoint management with a strong emphasis on security, reliability, and optimized performance. Stay informed of emerging technologies and industry trends in endpoint management and cybersecurity to ensure cutting-edge performance Lead the evaluation and implementation of new tools, technologies, and methodologies to foster innovation and enhance the endpoint landscape Establish and maintain best practices for endpoint configuration, management, and support to ensure consistency and efficiency. Technology & Vendor Management: Define and manage device standards Develop and implement risk mitigation strategies and business continuity plans Lead and manage endpoint-related projects, including upgrades, migrations, and deployments. Drive coordination with cross-functional teams to ensure project success by tracking project progress, managing risks, and ensuring timely delivery. Operational Excellence: Develop and maintain comprehensive documentation for endpoint configurations, processes, and procedures. Implement and monitor metrics and KPIs to continuously improve endpoint performance and support. Ensure exceptional end user satisfaction through effective endpoint support and service management. Results Focus: Sets high standards for self and team, ensuring urgency and focus on goal and project completion. Demonstrates a customer-first attitude by keeping commitments and holding team members accountable. Ensures smooth operations through effective planning, clear identification of tasks, and assigning responsibilities. Team Leadership & Management: Lead and mentor a team of Endpoint Engineers, fostering a culture of innovation and high performance. Manage staffing, on-call scheduling, and performance coaching to meet project timelines and service levels. Promote self-service tools, automation, and knowledge repositories to improve service levels and end-user satisfaction. Foster a collaborative and innovative team culture. Education: Bachelor's Degree Computer Science or Engineering (Required) Work Experience: 5+ years of technical engineering experience 2-4 years leading people Knowledge, Skills and Abilities: Fostering Inno