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Be unstoppable with us! T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop! The Leadership Development Manager position is responsible for delivering exceptional facilitation & learning experiences in four core lanes for Consumer Group: 1) Leadership Onboarding 2) L.E.A.D elite, and top-talent programs 3) Career growth classes in our Development Catalog 4) A suite of Team-Based offerings This position is also responsible for initiating and maintaining leadership development discussions with assigned Senior Leaders to identify needs, provide appropriate course/training recommendations, encourage participation, and provide completion progress updates to help propel development in multiple leadership levels and roles. IMPORTANT NOTE: This position can be located in any HQ, major-RBO, or Customer Experience/Loyalty Center. This position will be supporting virtual facilitation in ALL FOUR time zones, which will require schedule flexibility. In-person facilitation requiring travel is currently 20% a month. FACILITATION Facilitate effective leadership programs utilizing various delivery methods including traditional instructor-led, co-facilitation, and virtual classes by managing the training environment, leveraging technology, and providing effective learning session follow up. Employ adult learning principles and positive reinforcement techniques to maximize learning and skill development. Leverage leadership development theories by reinforcing key points during and post training RELATIONSHIPS & PARTNERSHIPS Collaborate with Senior Leaders to identify leadership development need, provide existing, relevant recommendations, along with regular updates on program health Understands and provide ongoing support for ever-evolving business strategies and challenges. Engage, foster, and collaborate with key partners to identify key business priorities and support the execution and adoption efforts. Act with high degrees of customer/client confidentiality PROJECT MANAGEMENT Develop and execute a comprehensive leadership development strategy aligned with the company's goals and objectives. Effectively use communications to ensure project health, transparency to risk and to maintain a strong project team sense of respect and trust Establish the tools and processes to track and report on the program health and progress towards program goals (ex. LMS completion report) Develop post-training support and reinforcement tools to sustain behavioral change and drive improved performance Adjust resources and organizational structure as the focus and goals of the program change to ensure efficient delivery of results Responsible for gathering information needed to create and deliver appropriate materials/tasks (ex. PowerPoints, training visual aides, email communications) OTHER Also responsible for other Duties/Projects as assigned by business management as needed. QUALIFICATIONS 2+ years of frequently facilitating virtual sessions for large audiences with a focus in leadership theories Strong consulting and/or counseling background Field Operations knowledge or experience High degree of executive maturity, emotional intelligence, and professional posture Shown competence in relationship building; easily connects with remote and on-site teams Proven track record of prioritizing and balancing multiple tasks/projects at once