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This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees .

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer .

About Us

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Your day to day

We're looking for a service professional to lead our Front Office and leadership team!

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Director of Front Office to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to porter and Guest services. Ideal candidate should have Front Desk management experience and work alongside the operations team and manage Guest Services areas. We are looking for someone who has the leadership skills to take us to the next level of customer service and guest satisfaction.

· Lead and manage all Front office associates including but not limited to: Guest Services, front desk agents, PBX Operator and Night Audit team.

· Creating weekly schedules for all staff in a timely manner.

· Work in collaboration with the Operations team and General Manager.

· Respond to guests concerns or guest reviews in a timely manner.

· Responsible for keeping up the Guest Satisfaction scores.

· Implementing and following IHG Brand Standards.

· Ensuring proper execution of VIP requirements including room requests, amenities, etc.

· Follow and direct all safety and security procedures.

· Provide coverage as the acting Manager on Duty as necessary.

· Ability to work independently.

· Excellent written, verbal, analytical and communication skills are a must.

· Must also be willing to train and mentor all associates in company culture and customer service skills.

· Creating the perfect working environment for your team to thrive and driving collaboration between departments.

· Providing guests with all the information they need to enjoy a truly memorable experience.

· Overseeing night audit function, preparing daily financial reports and delivering accurate forecasts.

· Conducting routine inspections of the front office and public areas – taking immediate actions to correct any deficiencies.

· Performing Front Desk duties as needed for overage.

· Create room blocks and reservations when needed.

· Work with the HR Department on Recruitment efforts.

· Understanding of all front office standards and procedures.

· Maintaining confidentiality when handling guest and/or associate information.

· Other duties as assigned by the Hotel or General Manager.

What we need from you

· Bachelor’s degree, higher education qualification or equivalent in * * Hotel Administration or Business Administration . Four years of guest service/hotel experience with two years in a management capacity, or an equivalent combination of education and work experience.

· Must have excellent organizational skills.

· Local candidate with hotel experience preferred (knowledge of the Bellevue and Seattle Market) but not required.

· Knowledge of Opera PMS system experience is preferred.

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Why work for Pyramid?

Pyramid Global Hospitality (“Pyramid”) is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 220 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London.

What really sets us apart from its competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid considers team member development its priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results.

To care for you and your family, we also offer a comprehensive benefits program.

Your financial well-being:

• Competitive Salary

• Competitive Matching 401K

• Basic Life and Accidental Dismemberment Insurance

• Basic Long-Term Disability Insurance

• Life Insurance buy-ups

Your/your family’s health care:

• Medical (we offer four plans through United Healthcare), dental, and vision insurance – available to you on the first of the month after your start date

• Express Scripts Online Pharmacy

• Health Savings Account

• Healthcare Flexible Saving Account

• Supplemental Medical Insurance including Accident Insurance, Critical Illness, and Hospitality Indemnity

• Supplemental Short-Term Disability Insurance

• Employee Assistance Program

• Pet Insurance through Figo

Your time off:

• Hotel Discount Program (you will have access to Pyramid’s as well as IHG’s hotel networks)

• Paid Time Off

• Paid Holidays

Your day-to-day:

• Commuter benefits

• Delicious free shift meal at our employee cafeteria

• Stellar back-of-house facilities

• Dry cleaning for uniforms and work attire

• Support, training, and mentorship from management

• Employee Recognition Programs

• Career growth opportunities

Working with Pyramid Global hospitality is working for an employer that cares about your well-being where we put our people first. Come join us and experience career growth! We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

So, join us and you’ll become part of our hotel family.

Salary Range- $90,000 - $110,000/year + bonus potential

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.