Job Information
Securitas Security Services USA, Inc. Director of Threat and Incident Management in Bellevue, Washington
Position: Director of Threat and Incident Management
Reports To: Director of Security
Location: Greater Seattle Area
FLSA: Exempt
Salary: DOE
Summary
The Director of Threat and Incident Management (DTIM) is responsible for collaboration and support to strategic development and evolution of the threat and incident management capability for a global security operations program which provides multi-disciplinary services (to include physical security, environmental health & safety, logistics, training, budget and finance to name a few) to the client's datacenters as part of a complex, multi $100M global client account. The DTIM serves as the primary interface for Securitas with a key client representative leading threat and incident management for the account. As part of their support role to the client, the DTIM will in turn guide Securitas' strategic direction in the execution of threat and incident management for the account through direct influence of the processes and procedures, evolving documentation and ISO compliance in those processes/procedures as well as managing and aligning Securitas and client goals as the program continues to scale. The DTIM must have a solid understanding of the client datacenter program, with the ability to effectively collaborate, advise, make recommendations and adapt to changing needs and priorities (both with the client and within the Securitas Program).
As the inaugural person in this role, strong interpersonal skills will be key. There will be a focus on developing excellent customer service and trust with key client SME(s) and further refining and defining the position's remit as it evolves thorugh both experience and further gap analysis in partnership with the client.
Although the role will not begin as a people manager role, we expect the candidate to have people management experience as this role has the potential to evolve into a people management role.
Essential Functions
In collaboration with client SME(s) - examines and assesses global threat and incident management policies and procedures to be executed by Securitas on behalf of the client.
Drives programmatic assessment (collaboratively with client) with a critical focus on evolution / evolvement as the Program continues to scale. ISO compliance and document standardization (quality control) is a key focus.
Develop, evolve and nurture client relationships across all pillars as part of the necessary engagement and execution across the global regions.
Creates and delivers executive level presentations and reports on business strategy, insights, and execution to client and Securitas Program leadership (senior management).
Analytical and data driven decision making will be key, necessitating development of measures of effectiveness for assess performance/success.
In partnership with Client SME, drives strategic leadership and critical thinking in threat and incident management to include incident response and crisis command
Leads business meetings and gives updates to the client on projects.
Strong communication and collaboration with internal Securitas Program stakeholders (SecOps, Shared Services, EHS) to ensure alignment and to drive awareness on projects, schedules and to minimize unintended consequences on these partners.
Evaluates current procedures, practices, and precedents for accomplishing activities and functions relative to security and EHS, with continuous process improvement at the forefront of decision making.
Utilizes problem-solving skills to identify and resolves issues.
While not initially required for this role, anticipate position evolution and growth to necessitate experience in managing personnel with the potential for scale across the regions (i.e. global program oversight with potential future global personnel management).
Direct involvement in preparation of emergency management and contingency planning.
Direct and coordinate with client and Securitas program leadership team to drive alignment of security/EHS functions activities related to new and progressive threat and incident management project efforts.
Actively seeks and creates opportunities for collaboration across client, partners, and internal groups to drive long-term, scalable solutions.
Direct involvement in driving governance and compliance management (including oversight for creation of written technical governance and programmatic standards). As the program evolves, ensuring training, development, and quality assurance (compliance) likewise evolves and aligns will become an expectation of this role.
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- Performs additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives.
The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all the functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.
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Minimum Hiring Standards
Additional qualifications may be specified and receive preference, depending upon the nature of the position.
Must be at least 18 years of age.
Must have a reliable means of communication, such as cell phone.
Must have a reliable means of transportation (public or private).
Must hold or be able to obtain a valid driver's license or equivalent.
Must have the legal right to work in the country where the position is located.
Must have the ability to speak, read, and write English proficiently.
Must have a high school diploma, secondary education equivalent, or GED.
Must be willing to participate in the Company's pre-employment screening process, including drug screen and background investigation.
Education/Experience
Bachelor's degree in business, management, criminal justice, law enforcement, security or related field and 10-15 years of progressive roles in risk, incident management, security-related roles involving risk and/or incident management, contract security, or account management, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
3-5 years of experience in a senior-level leadership position directing a security program.
5+ years of managing people.
Global experience preferred.
Datacenter experience preferred.
Experience with client-facing roles requiring regular engagement and progressive relationship building preferred.
Experience developing and/or overseeing physical security incident response and emergency response protocols (ex: procedures for bomb threats, suspicious package, active shooter scenarios, protest/civil unrest, emergency failover, emergency lockdowns, hostile takeover or hostage situations, etc)
Experience in Incident Command System (ICS) protocols (ICS 100, 200, 300, 700, 800 or international/industry equivalents) preferred
Experience working with intelligence fusion centers, law enforcement, and emergency response organizations preferred
Experience preparing and delivering executive briefings and situation reports (SITREPs)
Experience with document management systems and hierarchical documentation (ISO 9001) preferred
Experience with developing threat level designations and associated response protocols preferred.
Special Requirements
Able to travel (international or domestic, as required) approximately 25% of the time or more, occasionally with limited notice.
Able to work evening or weekend hours when required, such as during an emergency event or crisis.
Competencies
Ability to influence without authority and identify shared goals to achieve business objectives.
Ability to provide positive direction and motivate performance.
Ability to build relationships quickly and work collaboratively across multiple teams.
Excellent oral and written communication skills required for preparing clear, concise, and grammatically correct materials and communicating information effectively to others.
Experience communicating with the C-Level employee down to the entry-level employee
Able to conduct presentations and facilitate group meetings, both in person and online.
Ability to track and maintain scheduled assignments.
Ability to maintain professional composure when dealing with unusual and stressful circumstances.
Knowledge of business operations management and human resources administration.
Strong customer service and service delivery orientation.
Ability to adapt to change in the external environment and organization.
Ability to multi-task and complete assignments concurrently in a fast-paced environment.
Experience communicating and presenting to an executive level audience.
Knowledge of security operations and procedures applicable to a 24-hour facility.
Knowledge of supervisory practices and procedures.
Process driven and the ability to pull apart processes and improve them.
Demonstrates leadership skills, including planning, organizing, delegating, problem solving, training, coaching, and praising as well as collaborating with fellow leaders when constructive feedback for their staff is necessary.
Working conditions and physical/mental demands
With or without reasonable accommodation, it requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include:
Required ability to manage multiple tasks concurrently.
Computer usage, which may include prolonged periods of data analysis.
Handling and being exposed to sensitive and confidential information.
Regular talking and hearing.
May be required to use vehicle in the performance of duties.
Frequent lifting and/or moving up to 10 pounds, and occasionally up to 25 pounds.
Close vision, distance vision, and ability to adjust focus.
About Us
Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.
About the Team
Our Company Mission:
Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.
Our Values:
Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.
Integrity:
Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.
Vigilance:
Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.
Helpfulness:
As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.
Securitas Security Services USA, Inc.
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