Experience Inc. Jobs

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! * This position will sit either in Bellevue, WA; or Reston, VA. This is not a remote role. This is a hybrid environment, requiring at least 3 days a week in office. The Assoc Product Manager is a visionary, strategist, analyst, customer evangelist, respected leader of execution, and professional relationship builder all rolled into a single dynamic package. Every product at T-Mobile is envisioned and created to achieve a specific business purpose or set of business results. The Product Manager is ultimately accountable, responsible, and has ownership of T-Mobile's internal and external products, platforms, services, experiences envisioned and created to achieve the specific business purpose or business results. At a high level this means identifying the intersection of customer problems/unmet needs (an opportunity), technical feasibility, business objectives, securing funding, and leading a cross-functional team as well as key stakeholders to deliver against the opportunity. Product Manager is a "generalist" demonstrating deep customer empathy, critical thinking, commercial, analytical, and leadership prowess to successfully deliver delightful and differentiated products that drive growth and positively impact customers lives. No day is the same for the Product Manager. Day to day activities or responsibilities include: conducting market research; generating product requirements; determining specifications; defining long-term strategy of the product; creating the product road map; helping drive and support technical delivery end to end; defining scope for releases/product increments; partnering with development, project/program management, marketing, and other key stakeholders to define release schedule; and support/drive goto-market activities as needed. Job Responsibilities: Vision, Strategy, and Analysis * Conducts research and analysis in order to help create and manage product vision and strategy. * Participates in end user research to inform product prioritization * Partners with business and internal/external collaborators to understand current customer experiences, identifies areas of opportunity. * Assists with product presentations. * Conducts competitive product analysis. * Provides ad hoc information to management by creating special reports and analysis on request. * Participates in development of product feature set and positioning strategies. * Attends meetings with external third parties to gain a better understanding of partnerships and licensing opportunities. * Develops and maintains current understanding of customer experience and tech trends. Assesses how trends impact the roadmap or create opportunity for innovation of the product. Customer Evangelist * Uses customer insights for product vision, strategy, roadmap, priorities. * Dedicates time to customers actively meeting with them to build deeper empathy and understand their needs and priorities. * Create, manage, foster an active VOC feed for themselves and team. * Actively looks for opportunities to delight or meet customer's unmet needs. * Evangelizes and advocates for the customer both internally (IC through C level) and externally, perpeuating the customer-first attitude. * Creates an environment and culture where the team is immersed in customer-first mentality. * Tests ideas with real customers to ensure that the product delivers the desired benefit. Product Execution / Delivery * Helps generate and maintain dashboards