Experience Inc. Jobs

Job Information

RWJBarnabas Health Patient Access Representative (Days/Part-Time) in BELLEVILLE, New Jersey

Patient Access Representative (Days/Part-Time)Req #:0000058169

Category:Clerical / Administrative Support



Facility:Clara Maass Medical Center


Patient Access Services, 1 CLARA MAASS DRIVE, BELLEVILLE, NJ 07109

Located in Belleville, Clara Maass Medical Center is a facility of RWJBarnabas Health and provides a complete continuum of care to residents of northern New Jersey. With over 700 physicians and 2,100 employees, we offer advanced treatment for a wide variety of medical conditions. Our facility includes centers for advanced wound care, sleep disorders, bariatrics, orthopedics cardiac services, cancer care, emergency services, and more. In 2017, the Medical Center completed a state-of-the-art campus expansion featuring a new four-story 87,000 square foot building with a private, 32-bed Intensive Care Unit, new Main Entrance and Lobby, Retail Pharmacy, Patient Registration Area and a recently expanded Emergency Department.

Clara Maass Medical Center has been recognized nationally for its quality and patient safety by Healthgrades and by The Leapfrog Group, having earned its twelfth Grade A in 2019. The Medical Center has received Disease-Specific Care Certification from the Joint Commission for Acute Coronary Syndrome (ACS), Congestive Heart Failure, Hip Replacement, Knee Replacement, Cardiac Rehabilitation and Advanced Certification in Palliative Care and is listed by the American Hospital Association as one of Healthcare s Most Wired hospitals. In 2018, the Medical Center earned designation in LGBTQ Healthcare Equality from the Human Rights Campaign Foundation.

We are currently looking for a part-time Patient Access Representative to interview and admit all patients, in accordance with hospital policy. The incumbent will ensure accurate collection of patient information, and will be responsible for the registration and completion of all required forms.


  • Greets patients introducing oneself to the patient by name, collects ID and Insurance cards when possible for all patients registered.

  • Complete and handle all registrations in accordance with registration policy. Follows all department policies and procedures.

  • Obtain all required information in order to accurately complete registration (i.e. authorization, referral, Info-X, diagnosis, Physician name, room #, any clinical information etc)

  • Verify all applicable insurance coverage through HDX, and all discrepancies with patient listed in AHIQA. Maintain required CPAR/AHIQA accuracy.

  • Accurately explain all forms applicable to the patient at point of registration.

  • Assure patients are given all required information such as copies of signed consents, patient guide book for inpatients, falls prevention for outpatients and Charity Care Fact sheet for Self pay patients.

  • Ensure all patients are properly identified by Name, Date of Birth and Soc. Sec. # at start of each registration to assure correct medical record number is assigned and patient is given correct armband.

  • Verify insurance through HDX system.

  • Collect all applicable co-pays, deductibles and co-insurance.

  • Follows all procedures in each assigned area including but not limited to Bed Board: expiration log & EDRS are completed accurately & physician suspension is reviewed, Ambulatory: patients are placed on line, ED: animal bite form is completed when applicable, Admitting: all patients are logged in & outpatient departments are informed upon registration completed

  • Notifies management regarding all patient issues i.e. high volume, registration delays, patient/physician/other staff complaints, equipment/system down, insufficient coverage in dept etc.

  • Attend department meetings, training sessions and has maintained required CEU credits and CPAR Certification.

  • Follow all downtime procedures in accordance with the downtime policy when SMS, RASi, armband machine or printer is down. This includes completing all applicable downtime forms accurately such as downtime face sheet, MSP, downtime armband.


  • A High School Diploma, or equivalent.

  • Experience in hospital registration department, patient accounts, billing or physician s office.

  • Knowledge of medical terminology and insurance.

  • Computer experience a must.

  • Candidate must possess strong Public relation/Communication skills.

RWJBarnabas Health is an Equal Opportunity Employer