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About NCR

NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

Job Description

Provides direct/remote resolution support through assessing root cause of problems and informs customer engineers on steps to resolve problems

TITLE: Technical Support Specialist

LOCATION: Belgrade / Serbia

GRADE: 8

About NCR Corporation

NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, healthcare, hospitality, entertainment, gaming and public sector organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Atlanta, Georgia.

POSTION SUMMARY & KEY AREAS OF RESPONSIBILITY:

• Provide support to NCR’s Customer Engineers and channel partners; Support will include problem identification, analysis, diagnosis and resolution; Presents and gains agreement for problem isolation, solution creation and implementation plans • Remote technical support to Field Engineers, FSC and Customer Account Teams • Ownership and tracking of aged and suspended calls • Evaluation of backorder calls, providing alternative solution where possible • Ownership and tracking of quality improvement and call reduction programs across NAMER region • Proactive monitoring of calls for extended fix, intervention, and identification if technical support is required • Utilize Knowledge Systems provided by NCR and other vendors as appropriate to identify solutions to known problems; Responsible for ensuring that solutions provided are successful; Customizes and provides business data for knowledge applications; Prepares standard and customized reports • When no known solution can be identified, responsible for the escalation of issues to other support centers where deeper level skilled personnel are available; Retains ownership of all escalated problems/issues through to resolution and is responsible for ensuring that NCR Management is informed if resolution to a problem will take longer than contractual agreements require • Tracks incoming tickets from field engineers, FSC, SMO; Monitor the notification and ticket queue screens; use ES functions to update with actions taken • Perform other corresponding duties and tasks in accordance with his qualifications, as directed by Employer.

BASIC QUALIFICATIONS:

· Technical knowledge of hardware and software

· Basic aptitude in Microsoft OS and Office suite

· English - proficient spoken and written knowledge

· Ability to explain technical issues to technical and nontechnical employees and customers.

· Strong analytical and problem-solving skills.

PREFERRED QUALIFICATIONS:

· Knowledge and understanding of NCR products and services

· Previous experience working in FSC, Help Desk, Logistics or other support function

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

Help us run the world's top brands.

At NCR (http://www.ncr.com/) , you’ll have meaningful and relevant work experiences, opportunities to learn and make a real contribution. Every day we build on our 130+ year history (https://www.ncr.com/about/history) to transform, connect and run our customers' technology platforms.

A career here means embracing our innovative culture and shared values (https://www.ncr.com/about/values) , always seeking new adventures and carving your own path.