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About this role

Position:

We are looking for technical support consultant to work with a portfolio of external clients and internal partners who are using our products! You will help users make the most of that BlackRock Solutions has to offer by resolving issues in a timely and highly professional manner.

Since we are continuously expanding our business, we are constantly searching for new talented people to join our Aladdin for Alternatives support team. Being in a technical and client facing position at the same time, you will be a direct representative of BlackRock.

About the role:

Support Consultants are suited within the Global Client Services team, servicing Aladdin (public market) and eFront (private market) clients. We work closely with other internal teams such as Implementation, Account Managers and Engineers to provide outstanding service to our end-users! Handling day-to-day client relationships is a crucial part of the role. This implies developing sophisticated knowledge of both the product and the business of our clients (especially within the Private Equity space).

Your day would include:

•         Providing support to our clients and resolving software issues via ticketing system

•         Providing analysis of client’s needs and evaluating the feasibility of their requirements

•        Maintaining regular contact with customers and fully understanding their needs and business background

•         Prioritization of daily tasks based on clients’ needs

•         Developing advanced skills and knowledge in business, functional and technical areas

•         Performing client training and supporting solutions, conducting demonstrations and presentations

If you see yourself doing these activities, then you probably have:

• Bachelor’s degree in Organizational Sciences/ Economics/IT/Mathematics or relevant field

• Full professional proficiency in written/spoken English

• Strong analytical, problem-solving skills and soft skills

• Basic knowledge of MS SQL

• Superb communication and presentation skills, ability to adapt to all styles of people

• Independence in work and decision-making, great teammate

• Good time management and the ability to multi-task/balance parallel work streams

   

Great to have: 

• Knowledge in Corporate Finance and/or accounting background would be an asset

• An enthusiastic attitude towards new technology/IT

• Meaningful work experience in client servicing, technical/Product management or a similar role

• Experience with VB.net, VBA, JavaScript

• Previous experience implementing financial software solutions is a plus but not required

   

#EarlyCareers

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock (http://careers.blackrock.com/) | Twitter: @blackrock (https://twitter.com/blackrock) | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.