Job Information
Acumatica Technical Product Manager- AI/ML in Belgrade, Serbia
Acumatica is a company on a mission. We are a leading innovator in cloud ERP (Enterprise Resource Planning) with customers worldwide. But don’t take our word for it—read what analysts like IDC and Nucleus Research have to say about us.
Acumatica is different by design and purposely built to help small and midsized companies thrive in today’s digital economy. Our industry-specific business management solution is engineered to address real-world needs—featuring intelligent workflows and market-leading usability that enable companies to manage risk, anticipate disruption, and seize new opportunities. Our principled business practices, growth-friendly licensing, and flexible deployment options put organizations in control of their own future.
We recognize that no business succeeds alone, and that’s why Acumatica is more than a product—it’s a thriving community of partners, customers, and creators committed to delivering technology that enables tomorrow’s leading companies to innovate, collaborate, and grow on their terms. We’re a community working to continuously seek out better ways to work and to build the future of business, together.
Acumatica is owned by EQT Partners, one of the world’s leading investment companies.
Acumatica’s culture is casual and high-energy. We are passionate about our product and our mission, and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Acumatica offers exceptional professional and financial growth potential.
To learn more about Acumatica’s mission, please visit: http://www.acumatica.com
Acumatica is looking for a Technical Product Manager for our research and data science team!
Product Management
Search for new AI/ML features and opportunities based on the customer needs, AI/ML technologies, Acumatica functionality and available data.
Translate business requirements and customer “pains” into detailed user stories, feature specifications, and acceptance criteria for development teams.
Oversee data acquisition, preparation, and quality assurance processes to support AI/ML model development and deployment.
Manage data collection process for the ML research, provide correct labels and markups.
Speak with customers and partners as well as internal teams to understand how our product is customized and tailored to meet real-world scenarios.
Perform market analysis including research and technology assessment.
Perform usability testing and pilot experiments.
Execute new product release activities and coordination across the engineering team.
Program Management
Define key performance metrics and evaluation criteria for AI/ML models.
Prepare and monitor quality metrics and drive improvements as needed.
Preparing requirements (user stories, functional, non-functional) for ML research, prototyping, and feature development.
Review functional design documents and work with the development team.
Run acceptance testing.
Customer Success and Support
Collect feedback from customers, end-users, and internal stakeholders to iteratively refine AI/ML features and enhance user satisfaction.
Work with support to identify knowledgebase topics and assist with writing articles.
You are a great fit for this position if:
Bachelors Degree in Computer Science, Machine Learning, Artificial Intelligence.
You have business management software experience and 5+ years of product management, development, and delivery experience with SaaS business applications.
Experience with ERP or other complex software solutions.
Experience working with cloud service products/ microservice architecture.
You have a strong understanding of AI and machine learning concepts, algorithms, and technologies both for traditional and generative AI.
You have SQL knowledge to extract information from databases.
You enjoy spending time in the market to understand how customers customize and tailor our products and apply that knowledge to build innovative solutions.
You have experience working with cross-discipline, geographically dispersed teams.
You possess a unique blend of business and technical savvy.
You are detail-oriented and organized, with strong decision-making and time-management skills.
You have large company experience, and you would like to apply to a smaller team.
You know how to build an action plan, and lay out goals, strategies, tactics, and timelines.
You are self-driven and realistic about your goals.
Basic Business English is required for this role.
Business analysis experience will be a plus.
Acumatica is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail HR@acumatica.com . This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails sent for this purpose will be returned. Emails sent for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.
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