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About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Duties and Responsibilities:

• Comprehensive database ATM management and software support for banks. Financial customers with Incident Management Services and ATMaaS.

• Email categorization, prioritization, Initial diagnosis, Escalation, as necessary, Incident resolution and Incident closure.

• Create and Monitor Joint Meets with 3rd Party and Internal Contractors

• Communication with the user community and customer throughout the life of an incident

• Communication with other service management processes:

• Incident Management Team,

• Account Support Team

• Field Support Team

• Service level management and communication with IT service.

• creating different types of Reports on client’s request

• Other corresponding duties maybe assigned

Education and/or Experience Required:

• High School Diploma

• 0-2 years of related experience

Skill Requirements:

• Effective interpersonal and communicational skills, including listening skills

• Proven strong organizational skills; Ability to prioritize and work on own initiative

• Enthusiastic and hard working

• Keyboard proficiency (accurately type minimum of 30 WPM); Understanding of Windows-based applications/tools

• Proficiency in Microsoft Office Suite

Special Requirements:

Languages:

Great Britain and Republic of Ireland: Minimum C1 English language skills

#LI- Hybrid #LI- JT1

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Company Benefits :

• Private Health Insurance

• Employee Referral Bonus Program

• Wellbeing Resources

• Baby Bonus

• Life, Accident & Disability Insurance

• Numerous opportunities for internal career pathing and advancement

• Discounts for employees at NCR Atleos partners

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.