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About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

TITLE: Services Catalogue Architecture

LOCATION: Belgrade, Serbia

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY

NCR Voyix is looking for a Services professional with the agility and the creativity to design, build, manage, and help enable a comprehensive Services Catalogue, addressing technology issues, assessing client IT infrastructure and determining the technology needed to insure client adoption of NCR Voyix Managed Services solutions.

The role is a thought leader of our Managed Services solution strategies and works with Product Engineering, Product Marketing, Sales, and Pre-sales to design, document, and promote Services solutions which best suit our client’s business objectives and technical requirements.

Key Areas of Responsibility include:

• Jointly create, manage and enable our Services catalogue aligning with our Product Engineering, Product Marketing, Sales, and Pre-sales strategies:

• Documenting our existing Services Offers in a robust Services Catalogue

• Rating the maturity level of each existing Service offer and offering thought leadership on ways to increase this level.

• Identify Services gaps in our Run the X strategy and offer thought leadership on Services required to our Product Engineering/Management, and Product Management leaders.

• Engaging with our pre-sales and sales teams as SME for Field and Managed Services

• Monitor and report on market and competitor’s activities within our offers.

• Attend and present at customer and internal sessions with other company functions, as necessary.

• Influence stakeholders on new, improved, and innovative product offerings needed to advance our portfolio.

• Influence product development and enhancements using gathered intelligence to enhance internal practices and processes, achieving genuine sales development.

• Drive business transformation along with the creation of new go to market offers.

BASIC QUALIFICATIONS

• Bachelor’s degree in Computer Science or Engineering preferred

• 5+ years of experience in pre-sales/client-facing/program management roles developing and/or selling software, hardware, and services in the IT industry.

• Areas of focus include Managed Services Retail and Hospitality industries.

• Excellent English skills, including both oral and written communication, with high executive-level presentation experience.

• Excellent understanding of Managed Services (ITIL4), Information security (ISO 27001) and Quality (ISO 9001) standards

PREFERRED QUALIFICATIONS

• Self-motivated with a passion for the IT industry and products

• Able to achieve organizational objectives through effective planning, punctuality, organizational, coordination, decision making, and time management skills.

• Result-orientated with a positive outlook

• Clear focus on high quality and business profit

• “Make it happen” team player.

• Effective communicator who can effectively engage with all levels of internal and external partners from senior executives to front line employees

• Able to achieve organizational objectives through effective planning, punctuality, organizational coordination, decision making, and time management skills.

• Reliable, tolerant and determined

• Adaptable to change in a fast-moving environment.

• Knowledge in Salesforce an advantage

• Knowledge of SIAM, CMMi or PRINCE II framework is a plus.

• Certification into ITIL 4 is preferred.

• Travel up to 50%

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”

Help us run the world's top brands.

At NCR Voyix (http://www.ncr.com/) , we specialize in turning routine transactions into meaningful connections. With a rich history (http://www.ncr.com/about/history) of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems.

We take pride in our strong culture (http://www.ncr.com/about) and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.