Experience Inc. Jobs

About NCR

NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

TITLE: PS Technical Consultant I/II

GRADE: 10

LOCATION: Belgrade, Serbia

As a Hospitality Technical Consultant – Professional Services, you will work in a team environment to design, configure and deliver NCR software solutions. In this role, you will be working with a variety of cutting-edge restaurant technologies such as contactless ordering and payment solutions, e-commerce, guest engagement and loyalty solutions, restaurant branded mobile apps as well as traditional point of sale, reporting and payment technologies that restaurants require to run their business. This role will report to one of our PS Partners.

POSITION SUMMARY & KEY AREA OF RESPONSIBILITY:

This is a customer-facing technology consulting role, specifically responsible for identifying client business requirements and configuring NCR software solutions to meet customer needs and drive business value. This role requires a combination of responsibilities and skills that enable a candidate to instill confidence in our expertise in implementing NCR solutions and generally bringing restaurant technology initiatives into a rollout for large restaurant brands.

Specific Responsibilities include:

• Gather and document client requirements via a series of in-person or virtual meetings and presentations

• Develop and configure the solution to meet the client’s needs

• Test the solution jointly with client teams in preparation for deployment

• Create internal as well as external training materials for personnel that will use the solution

• Work with other areas of the organization and the client to successfully deploy the solution to many locations (up to several thousand restaurants)

• Provide front-line feedback to product development on enhancement ideas and software issues

• Act as a point of escalation to triage and isolate the cause of complex technical issues

• Produce knowledge management documents to assist others in problem-solving

• Proactively seeks to learn the NCR products and diagnostic tools

  BASIC QUALIFICATIONS:

• Minimum of 3 years of experience in software implementation or a technology consulting environment

• Bachelor’s degree in a technical discipline or equivalent work experience

• Demonstrate clear and concise verbal, written and presentation skills

• Demonstrate technical aptitude and a consultative approach with existing and prospective customers

• Intermittent Travel to client locations is required

• High energy, self-starter that pays attention to deadlines and takes ownership of assignments and client issues

• Possess great people skills and provide value to our clients

  PREFERRED QUALIFICATIONS:

• Experience in a restaurant or larger hospitality food service industry, either working in the industry or servicing customers within the industry

• Previous experience working with a Consulting organization

• Restaurant Point of Sale knowledge and experience

• Experience with implementing SaaS solutions

• Experience with microservice technology architecture

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.