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About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Title: Network Run Manager

Location: Belgrade, Serbia

Grade: 13

Network Run Manager is a key operations position responsible for planning, organizing, and managing the staff and infrastructure that operates a critical 24 x 7 technical environment. This individual will manage a global team responsible for data center, cloud, remote site, and data / voice day-to-day operations. Strong management, communication, and operational excellence are required.

Key Areas of Responsibility:

• Develop, maintain, support, and optimize key functional areas, particularly in the support of network infrastructure and contract center operability.

• Build, develop, and lead proactive problem management processes to ensure long-term network performance and stability driving towards a continuous improvement environment.

• Project management of tasks required to maintain the network and voice infrastructure.

• Oversight, organization, and motivation of all the team members of the Run Team.

• 24/7 responsibility for network (voice and data) availability.

• Build, develop, and lead a remote team of technical resources.

• Ensure processes and resources are aligned with committed SLAs and KPIs.

• Define processes and controls for on-call support.

• Provide guidance and assistance to network operations to maintain availability and performance of network services at the highest possible levels.

• Establish and maintain key relationships with strategic suppliers.

• Lead recovery teams for incidents and prepare post-mortem root-cause analyses as required.

Basic Requirements:

• 10 years of experience in Network Engineering and Operations.

• Knowledge of network management platforms.

• Broad and in-depth knowledge of internet infrastructure technologies.

• Experience with all aspects of networking including IP, TCP, VPNs, Routers, Switches and Firewalls.

• Experience ITIL Management Suite such as Service-Now.

• Excellent written and oral communication skills.

• Strong interpersonal skills and proven leadership skills including the ability to communicate appropriate detail to all levels of management.

• Demonstrated ability to manage remote teams in multiple time zones.

• Strong analytical skills, proven functional and technical analysis skills, and professional client interaction.

• Strong follow-through and initiative to stay with issues until they are resolved, along with discipline and tenacity to meet deadlines.

• Must be comfortable working in a fast-paced environment with aggressive deadlines.

• Flexibility with ability to handle multiple tasks and priorities.

• Ability to work extended hours as required.

• Ability to travel up to 10% of overall work schedule.

Required Education:

• Bachelor's degree in computer science, electrical engineering, math, or other related field or equivalent work experience.

• Industry-recognized professional-level network certification.

Required Work Experience:

• 10 years of experience in information technology and networking management responsibilities managing a 24x7 team.

Preferred Qualifications:

• Strong ability in analysis and documentation for root-cause analyses.

• Ability to make decisions and solve problems while working under pressure.

• Ability to work with others to resolve problems and handle difficult requests or situations.

• Knowledge of tunneling technologies such as L2 and L3 VPN's.

• Knowledge in local and wide area networking communications.

• Knowledge of hardware, network operating systems and troubleshooting skills.

• Ability to provide continuous evaluation of the company's network infrastructure and initiate expansion or remediation projects to support growth and mitigate risks.

• Knowledge of Switching and Routing Architectures.

• Knowledge of support systems for network management and element management systems.

• Knowledge of protocols such as OSPF, OSPF-TE, BGP, MPLS and SIP.

• Knowledge of Transport Technologies CWDM, DWDM, SONET, T1, Ethernet and wireless technologies.

• Knowledge of VOIP switching platforms.

• Cisco Unified Communications experience and Cisco Contact Center experience.

• Genesys Call Center experience

• Understanding of network security concepts.

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Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.