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Citigroup Process Design & Re-engineering Lead in Belfast, United Kingdom

Are you looking for a career move that will put you at the heart of a global financial institution?

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

HR Partner & Delivery sits at the center of Citi’s HR business solutions. This newly created team future proposition is to provide guidance and coaching to managers on all employee life-cycle processes, solving day to day HR needs for employee by leveraging technology to provide simple and effective employee focused processes.

This role will support the HRP&D team to deliver process design and re-engineering solutions, ensuring the employee and manager experience is foremost in the design thinking. This role will be an individual contributor role reporting to the Head of Process Design and Re-engineering. Working in an agile environment partnering with project managers and specialist supporting process change.

What you’ll do

  • Prioritizing, managing and supporting analysis, design, development, and implementation of global HRPS processes and the supporting Citi technology

  • Providing innovative approaches to ensure successful transformational change is implemented consistently across all HRPS sites globally.

  • Conducting workshops and reviews in support of system redesign and HR business process reengineering (BPR)

  • Defining process narratives and documenting workflow , identifying opportunities for productivity and efficiency.

  • Evaluating the efficiency of controls and improving them continuously

  • Developing global implementation plans engaging appropriate stakeholders , HR Business Partners, HR Delivery, HR disciplines, technology, legal and risk and control as appropriate.

  • Accountable for defining HRP&D technology requirements, and overseeing the writing of detailed business and system design requirements

  • Leveraging data to provide insights for the HRP&D on identifying future design and re-engineering opportunities

  • Initiates the design, implementation and communication of key processes related to the processes managed by HRP&D.

  • Ensures process design and re-engineering outcomes are effectively analyzed, reported and actioned

  • Participates in ongoing communication across the global business to engage all global employees in initiatives, processes and updates

  • Responsible for planning and forecasting requirements in terms of resource management and allocation of work within the workstream or project.

  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citi, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

What we’ll need from you

  • Relevant experience

  • Strong communication skills at all levels (written and verbal)

  • Ability to work in agile and autonomous environment.

  • High level of self-motivation and planning in order to achieve goals and meet deadlines.

  • Ability to make considered risk decisions when ambiguity is a factor.

  • Process oriented with the ability to conceptualize ideas

  • Change management experience with a strong employee/manager focus

  • Practice Citi Lean principles or an equivalent certification in process design or re-engineering

What we can offer you

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

We’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions, and allow you to choose which benefits suit you and your personal life best.

Visit our Global Benefits (https://careers.citigroup.com/why-citi/global-benefits.html) page to learn more.

Highlights of our core benefits include:

  • Award winning pension

  • On-site health services

  • Private medical insurance packages to suit your personal circumstances

  • Paid parental leave

  • Generous holiday allowance starting at 27 Days plus bank holidays; increasing with tenure

Citi Belfast also champions diversity within our workforce, which helps us be well and live well together. We have over 40 different nationalities in our Northern Ireland offices, are a vocal supporter of LGBTQ+ rights, and are proud to have 47% of our leadership team made up of individuals who identify as women.

We encourage and lead inclusivity through our Pride, Disability, Multicultural, Families Matter, and Women affinity networks that are run by and for, Citi Belfast colleagues; providing them with the support they need in their personal and professional journeys and supplying them with the tools to help educate colleagues on all things related to each network to help us work better together.

Sound like Citi has everything you need? Then apply to join the world’s most global bank and discover the true extent of your capabilities.


Job Family Group:

Human Resources


Job Family:

Talent, Development, Learning & Diversity


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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