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The Business Risk and Control Senior manager is a strategic professional who stays abreast of developments in the issue management space and provides directional strategy for the development of Technology – Foundational Services Issue Quality Coordinator (T-FS IQC) process. The IQC has a broad understanding of CISO and IT Risk issues and risk assessment processes. Excellent communication skills are required to negotiate internally, often at a senior level. The IQC is responsible for short-to-medium term planning of actions for improving the IQC process, managing stakeholder communications, developing performance indicators and key metrics, and participating in enterprise-wide governance forums.

Responsibilities:

• Requires a comprehensive understanding of cyber security and technology risk.

• Applies in-depth understanding of issue management principles to ensure that quality reviews are comprehensive.

• Implement a communication strategy for Issue Owners and Issue Coordinators, including developing collateral materials and hosting stakeholder information sessions.

• Participate in enterprise-wide governance forums which are inclusive of the 1st, 2nd and 3rd lines of defense.

• Define key performance indicators and metrics to track process performance.

• Perform thematic analysis of quality concerns identified.

• Interface with stakeholders to facilitate quality reviews.

• Support the development of internal tools and dashboards and participate in user testing of the global issue management system.

Qualifications:

• Considerable years experience in Cybersecurity / Information and people management

• Experience in executing quality assurance / control reviews

• Excellent communication skills required to negotiate internally, often at a senior level.

• Effective organizational influencing skills required.

• Excellent problem-solving skills.

• Ability to see the big pictures with high attention to critical details

• Demonstrated ability to develop and implement strategy and process improvements

• Business Information Security Officer (BISO) experience a plus

• MS Excel, MS Access, SAS, SQL, Visual Basic a plus.

Education:

• Bachelor’s/University degree or equivalent experience, Masters degree a plus

Job Family Group:

Risk Management

Job Family:

Business Risk & Control

Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.