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Compass Group, North America PATIENT AMBASSADOR (FULL TIME) in Bel Air, Maryland

Crothall Healthcare

  • We are hiring immediately for a full time PATIENT AMBASSADOR position.

  • Location: Crothall - 500 Upper Chesapeake Drive, Bel Air, MD 21014 Note: online applications accepted only.

  • Schedule: Full time schedule. Monday through Friday, every other weekend; hours may vary. More details upon interview.

  • Requirement: Customer service experience required.

  • Pay Range: $18.00 per hour to $18.50

Make a difference in the lives of people, your community, and yourself. Join a culture of opportunity with Crothall Healthcare. Our careers are filled with purpose and empower you to transform healthcare experiences. Take a look for yourself at the Power of Clean! (https://www.compasscreative.studio/portals/au7u8qqj/CompassOneHealthcareVideoLibrary/playlist/97704c3b-3382-40e1-91e2-1bdc8234ab9c/qmogevqpvo/The-Power-of-Clean.mp4)

Crothall Healthcare is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall is the market share leader in Environmental Services (EVS), and serves many of the top 100 Hospitals throughout its over 2,000 healthcare service teams in 47 states. Crothall has been recognized as one of Modern Healthcare's Best Places to Work and Best Places to Work in Pennsylvania in 2020 for the 8th straight time and Beckers Top 150 Places to Work in 2019 for the 4th time. A division of Compass Group USA, Crothall has more than 26,000 team members. Its EVS division is CIMS and CIMS-GB certified by the ISSA since 2009, and its HTS division is ISO 13485 certified since 2019. Our core services include: Environmental Services, Patient Transportation, Facilities Management, Healthcare Technology Solutions, Laundry and Linen Services, Ambulatory, and Sterile Processing.

Job Summary

Summary: As a Patient Ambassador, you will serve as the primary representative of the Patient Experience Team for your respective unit. You are primarily responsible for successfully completing all assigned patient interviews and new admission visits.

Essential Duties and Responsibilities:

  • Conducts new admission visits to all assigned units within timeframe established by unit leadership and patient experience leadership.

  • Ensures that all employees demonstrate an aggressive hospitality (respect) orientation toward customers and clients.

  • Supports client satisfaction at a level that ensures account retention.

  • Promotes client awareness of the Patient Experience Program.

  • Assists in customizing programs to meet each account's unique needs as required.

  • Assists in developing and/or monitoring a department/unit patient satisfaction action plan and reporting to clients as needed.

  • Assists in effective employee relations programs at unit site.

  • Encourages employee creativity and innovation.

  • Provides recognition for employee when programs are implemented with success.

  • Completes housekeeping tasks when requested by customer or patients.

  • Resolves housekeeping issues that do not meet standards and ensures housekeeping tasks are followed up on and completed in a timely matter.

  • Performs other duties as assigned.


  • Possess a thorough knowledge of office procedures and contract administration.

  • Ability to use working knowledge of the environment to meet established goals and objectives.

  • Fiscal and budgetary skills.


  • Full-time and part-time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

  • Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)

Crothall is a member of Compass Group. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business nece ssity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Crothall maintains a drug-free workplace.