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Job Description

We are seeking a highly skilled Technical Account Manager (TAM) to join our team in Beijing. The ideal candidate will possess a strong technical background in Oracle eBusiness Suite System Administration and a deep understanding of Oracle eBusiness Suite Architecture, alongside extensive experience in customer management. The TAM will be responsible for ensuring the overall governance and technical service delivery to our customers, helping them maximize the value of their Oracle investments.

Career Level - IC4

Responsibilities

Responsibilities:

• Customer Relationship Management:

• Develop and manage Oracle customer relationships with a designated large account or a small number of medium accounts throughout the contracted engagement.

• Act as a trusted advisor to customers, ensuring consistency and quality of deliverables, helping them achieve their IT strategy and business goals.

• Technical Service Delivery:

• Coordinate the delivery of Oracle Services, serving as the primary delivery contact to the customer.

• Align contracted services with customer goals and objectives, ensuring effective and efficient use of Oracle delivery resources.

• Responsible for delivering to the contracted terms, achieving contract margin and revenue objectives.

• Collaboration and Solution Identification:

• Work collaboratively with Sales, delivery teams, and customers to identify appropriate solutions to meet customer requirements.

• Establish and maintain a delivery governance model with the customer.

• Identify and submit delivery leads for new opportunities and contract renewals.

• Incident Management and Communication:

• Act as a point of contact for any major incidents, managing communication and customer expectations through resolution.

• Conduct periodic Service Account Planning and Account Reviews, performing scope and risk management.

• Project Leadership:

• May have a project lead role, managing complex projects, including tracking and communicating status, risks, and outcomes.

• Utilize leading practices for successful Oracle technology and Cloud deployments and operations.

Requirements:

• BS degree or equivalent experience.

• Over 5 years of experience in Enterprise Technology Implementation, IT Service Management, Project Management, or Account Management.

• Professional expertise in Oracle eBusiness Suite System Administration and familiarity with Oracle eBusiness Suite Architecture.

• Demonstrated understanding of Risk Management Fundamentals, Conflict Management, and Problem Solving.

• Knowledge of Contract/Project Management fundamentals, including cost, resources, scheduling, scope, and risk management.

• Prior experience in Business Development within the related industry.

• Solid working knowledge of the tools, methods, and techniques used for periodic Account Planning and Account Reviews.

• Strong communication, customer management, customer engagement, and project management skills.

• Experience with various technical architectures and operating systems.

Industry experience is desired.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

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Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer