Experience Inc. Jobs

CLIENT SERVICES PROJECT MANAGER - eDiscovery Sector

Location: Remote (CST/PST)

Desired Start Date: October 14, 2024

Work Schedule: Mon—Fri, 9:00AM - 6:00PM CST

Training Schedule: 9:00AM - 6:00PM CST

OVERVIEW:

Adecco is seeking a dynamic and experienced Client Services Project Manager to join our team, supporting a client in the eDiscovery sector. This role demands comprehensive oversight of all project objectives in a fast-paced environment, ensuring strict adherence to timelines and consistent achievement of project milestones.

KEY RESPONSIBILITIES:

• Client Liaison: Serve as the primary point of contact for key client representatives, managing the service delivery relationship.

• Client Satisfaction: Drive client satisfaction through effective coordination and communication of deliverables.

• Project Execution: Implement project forecasts and work schedules as set by the Sr. Project Manager or Client Services Manager.

• Quality Assurance: Ensure all client and project requirements are met with the highest quality, maintaining regular communication with clients and internal partners.

• Proactive Communication: Provide proactive updates to clients and address issues promptly, escalating to senior management when necessary.

• Record Maintenance: Keep detailed and up-to-date records on project status.

• Leadership: Demonstrate leadership to clients and internal teams, achieving project objectives with professionalism and quality.

• Training & Mentorship: Train and mentor new hires and current employees.

• Client Confidence: Instill confidence in clients, serving as the primary public face for high-quality service delivery.

Leadership Competencies:

• Results Oriented : Set ambitious goals, act with urgency, and overcome roadblocks to achieve objectives.

• Client Focus : Build productive relationships, understand client needs, and meet them without compromising business outcomes.

• Effective Communication : Communicate clearly and compellingly, ensuring understanding through active listening and appropriate responses.

• Planning & Organizing : Develop strategic plans, manage time effectively, and handle multiple priorities.

• Problem Solving : Identify patterns, analyze problems, determine solutions, and act quickly and effectively.

REQUIRED QUALIFICATIONS:

• Solid understanding of eDiscovery and litigation support with 2+ years in project management at law firms, corporate legal departments, or eDiscovery providers.

• Proven success in managing multiple projects simultaneously.

• Strong oral and written communication skills.

• Excellent client relationship skills.

• Understanding of database design, data processing, and legal document review.

• Ability to manage all project aspects from planning to production, develop plans, balance client requirements, build relationships, and review financial/billing information timely.

Preferred Qualifications:

• Bachelor’s degree, JD or MBA is a plus.

• Minimum of 2 years in consulting, litigation support, paralegal, or attorney roles in law firms, corporate legal departments, or eDiscovery providers.

Skills and Education:

• PARALEGAL: Qualified by education or training to perform substantive legal work under attorney supervision.

• CONTRACT ATTORNEY: Licensed attorney hired for specific tasks or periods.

• PROJECT MANAGEMENT: Expertise in initiating, planning, executing, controlling, and closing projects.

• LAW FIRM: Experience in a business entity formed by lawyers to practice law.

• eDISCOVERY: Proficiency in identifying, collecting, and producing electronically stored information (ESI) for legal purposes.

• CLIENT RELATIONSHIP MANAGEMENT: Strategies and technologies for managing interactions with current and potential customers.

• DATABASE DESIGN & MANAGEMENT: Designing databases that store data efficiently while ensuring integrity.

• DATA PROCESSING ACTIVITIES: Operations performed on data for retrieval and further use.

• LEGAL DOCUMENT REVIEW: Examining documents relevant to ongoing litigation cases.

Pay Details: $57.97 to $72.47 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance