Experience Inc. Jobs

desktop support technician supervisor.

• baytown , texas

• posted september 4, 2024

job details

summary

• $45 - $55 per hour

• contract

• bachelor degree

• category computer and mathematical occupations

• reference1064458

job details

job summary:

Randstad is looking to hire a Desktop Team Lead Supervisor to be responsible for leading a team of Desktop Support Technicians who provide technical support and maintenance for desktop computers, laptops, and associated software and hardware. This role involves overseeing daily operations, ensuring timely resolution of issues, and maintaining high levels of customer satisfaction. The Desktop Team Lead will also collaborate with other IT teams, manage projects, and implement improvements to processes and technologies.

Title: Desktop Support Technician - Team Lead

Location: 9500 I-10 East, Exit 7961, Baytown, TX, 77521 (100% On site)

Duration: Long term open ended contract w2 (2+ years)

Shift: M-F 8 AM-5 PM Central

For immediate review and consideration, please send resumes to jomarie.mercado@randstaddigital.com

location: Baytown, Texas

job type: Contract

salary: $45 - 55 per hour

work hours: 8am to 5pm

education: Bachelors

responsibilities:

Team Leadership:

• Supervise and mentor a team of desktop support technicians.

• Assign tasks, set priorities, and ensure timely completion of support requests.

• Conduct regular team meetings to discuss goals, progress, and challenges.

• Provide training and development opportunities to enhance the team's skills.

Technical Support:

• Oversee the installation, configuration, and troubleshooting of desktop hardware, software, and peripherals.

• Ensure the team provides efficient and effective support for end-users, including remote support as needed.

• Manage and resolve escalated technical issues, providing hands-on support when necessary.

• Ensure proper documentation of issues, resolutions, and processes.

Process Improvement:

• Evaluate and optimize desktop support processes and procedures.

• Implement best practices for incident management, problem management, and service requests.

• Collaborate with other IT teams to develop and implement solutions that improve system performance and end-user experience.

Project Management:

• Lead or participate in IT projects related to desktop support and infrastructure improvements.

• Plan and coordinate the rollout of new software, hardware, and technologies.

• Ensure projects are delivered on time, within scope, and within budget.

Customer Service:

• Maintain a high level of customer satisfaction by ensuring timely and effective support.

• Develop and maintain relationships with key stakeholders and end-users.

• Regularly gather feedback from users to improve the quality of desktop services.

Reporting and Analytics:

• Track and report on key performance indicators (KPIs) related to desktop support.

• Provide regular updates to IT management on team performance, issues, and project status.

• Analyze support trends and proactively address potential problems.

Asset Management:

• Oversee the management of desktop assets, including inventory tracking and lifecycle management.

• Ensure proper documentation and compliance with licensing and regulatory requirements.

The essential functions of this role include:

• working in a smoke free environment qualifications:

• Experience level: Manager

• Minimum 8 years of experience

• Education: Bachelorsskills:

• Desktop Support

• Desktop Support

• Desktop Support

• Desktop SupportEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.