Experience Inc. Jobs

Assistant Facilities Manager & QHSE Coordinator (Bayan Lepas)

Job ID

176697

Posted

22-Jul-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Administrative, Facilities Management, Health and Safety/Environment

Location(s)

Bayan Baru - Bayan Baru - Malaysia

Assistant Facilities Manager (Soft Service) & QHSE Coordinator

CBRE is the global leader in commercial real estate services and investments. With services, insights and data that span every dimension of the industry, we create solutions for clients of every size, in every sector and across every geography. CBRE is the place where talented people who want to do impactful work can realize potential in every dimension.

CBRE Global Workplace Solutions (GWS)

As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building.

Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

About the Role:

As an Assistant Facilities Manager (Soft Service) & QHSE Coordinator, you will be responsible for overseeing and managing coordinators who take care of soft services functions in the building. Examples of services include Building Maintenance, Pest Controls, Hygiene Services, Grease Trap Maintenance, Cafeteria Equipment Maintenance, General Waste, Copier and Printer Services etc. You will assist with the development of basic procedures and operational guidance within the Health, Safety, and Environmental program. This job is part of the Environment Health and Safety function. They are responsible for organizational programs and procedures to safeguard employees and surrounding communities.

What You’ll Do:

• Lead the soft service team

• Oversee building maintenance activities.

• Provide formal supervision to the reporting line, monitor their training and development, conduct performance evaluations and coaching. Recruit and hire new employees.

• Schedule and manage the team's daily activities; establish work schedules, assign tasks. Mentor and coach as needed.

• Maintain positive client relationships and conduct meetings on unresolved facility issues.

• Prepare and manage capital projects and operating budgets.

• Perform facility inspections and suggest operational efficiencies, repairs, and upgrade opportunities.

• Oversee vendor relationships and invoicing procedures. Review price quotes for the procurement of parts, services and labour.

• Conduct process and procedure training on maintenance, repairs, and safety best practices.

• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.

• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.

• Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities.

• Ensure support provided by the team is efficient and consistent. Suggest process improvement efforts on a regular basis. Assist with developing strategic solutions.

• Assess technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors.

• Develop vendor partnerships with the intention of cost saving efforts. Manage negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.

• Oversee programs run by third party vendors. This includes food delivery, organizing events, providing transportation, or mail distribution. Ensure all invoices for business services are billed.

• Lead by example and model behaviours that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.

• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.

• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

• Provide support for monitoring injury, illness, and incident-related performance.

• Support the development and implementation of strategic solutions to improve performance results.

• Examine permits, licenses, applications, and records to ensure compliance.

• Prepare, organize, and maintain inspection records. Investigate complaints and suspected violations.

• Monitor follow-up actions in cases where violations were found and present findings to management.

• Inform the management team, clients, and employees of control regulations and inspection findings, and make recommendations on how violations can be corrected.

• Aid in Identifying cost reduction and quality improvement initiatives.

• Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

• Impact through clearly defined duties, methods, and tasks are described in detail.

• Deliver own output by following defined procedures and processes under close supervision and guidance.

About you:

• QUALIFICATIONS - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• EDUCATION and EXPERIENCE - High school diploma or general education degree (GED) required. Minimum of 3 - 5 years of related experience and/or training. Prior supervisory experience preferred. Extensive organizational skills with a strong inquisitive mindset.

• CERTIFICATES and/or LICENSES - Driver's license may be required.

• COMMUNICATION SKILLS - Excellent written and verbal communication skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to respond effectively to sensitive issues.

• OTHER SKILLS and/or ABILITIES - In-depth knowledge of Microsoft Office products examples include Word, Excel, Outlook, etc. and intranet/internet. Ability to use a work order system. Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred. Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems. Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.

So, what's in it for you?

• Talented High Performers - You will have the opportunity to work with some of the most talented people in our industry, tackling our clients most complex challenges.

• Values deeply ingrained - You’ll experience a culture grounded in our values of respect, integrity, service and excellence (RISE).

• Working alongside an experienced and established team/leader.

• We offer a range of networking groups, committees and programs including Women’s Network, DE&I Network, LinkedIn Learning, Harvard Manage Mentor, Aspire Program, PMEI Leadership Training, Mentoring Program, and more!

If the above interests you, we would love to hear from you!

Our ambitious growth plan creates the space for dynamic colleagues to build non-linear career paths. We share a commitment to excellence and believe the best work happens in connected communities where respect for each other is foundational. Our collaborative culture is built on our shared values — respect, integrity, service, and excellence — and we value the diverse perspectives, backgrounds, and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)