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Elevance Health Patient Transportation Representative (Areas Metropolitana & Norte) in BAYAMON, Puerto Rico

MMM Holdings, LLC is a company that provides Medicare Advantage and Medicaid plans in Puerto Rico. Currently, MMM Holdings, LLC operates in Puerto Rico under Elevance Health, Inc. a leading health company dedicated to improving the quality of life of communities in the United States. Through its affiliated companies, they serve more than 118 million people.

Patient Transportation Representative

Location: This position is a Field based (4-5 days per week in-person with patients, members or providers) position and may require up to 100% travel in the Central or Metro Region of Puerto Rico. The ideal candidate will live within the assigned region.

The Patient Transportation Representative is responsible for providing transportation services for members.

How You Will Make an Impact

Primary duties may include, but are not limited to:

  • Drives members/patients back and forth to their health service centers.

  • Contacts the affiliate to confirm the coordinated service.

  • Contacts the member to report they are near the pickup location.

  • Follows up on the service provided, making changes in the status of services in the platform, to ensure effective monitoring and compliance, and guarantee quality service.

  • Associates in this role are expected to be able to work independently, be punctual, have attention to details, be empathetic to the situations of others and have strong communication and customer service skills.

Minimum Requirements:

  • Requires Authorization for Medical Care certification issued by the Bureau of Transportation and Other Public Services, Category 4 Driver's License (Chauffer’s license) in good standing and Certificate of Law 300.

  • Current National CPR Foundation Cardiopulmonary Resuscitation (CPR) certification or obtained within 15 days of hire.

  • High school diploma/GED preferred.

  • Associate degree in an area related to health is preferred.

  • 1 year of related customer service experience is strongly preferred.

  • Experience working with geriatric population is preferred.

  • Experience handling electronic equipment such as mobile phones and applications are preferred.

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