Experience Inc. Jobs

Job Number 24123170

Job Category Rooms & Guest Services Operations

Location Inn at Bay Harbor Autograph Collection, 3600 Village Harbor Drive, Bay Harbor, Michigan, United States

Schedule Full-Time

Located Remotely? N

Relocation? Y

Position Type Management

Additional Information: This hotel is owned and operated by an independent franchisee, Inn at Bay Harbor. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

An immediate, full-time year-round opening is available at Inn at Bay Harbor for a Director of Lodging. The Director of Lodging is responsible for overseeing the daily operations within the lodging division supporting the Front Office and Housekeeping Team Members and Leaders. This position will support day-to-day staff management to total guest satisfaction. They are an ambassador for the resort’s brand and lodging initiatives, provides leadership and strategic planning to all departments in support of our service culture, maximizing operational efficiency and guest satisfaction. The Director of Lodging reports to the General Manager and also works very closely with the Owner Services Team and various homeowners associations, vacation rental owners and other stake holders. They will manage KPI targets with the Lodging Division to deliver an excellent guest experience and is required to manage between profitability and guest satisfaction measures.

1. Have a Bachelor’s degree or equivalent; have a minimum of 10 years of progressively responsible experience in the resort/hospitality industry; or equivalent combination of education and experience.

2. Flexible and always willing to learn more. You understand the demands of exceeding customer needs and can work nights, weekends and holidays when needed.

3. Must be approachable and hospitable. You communicate in a clear and friendly manner, and have a passion for Boyne's products and services.

4. Have strong computer skills, analytical abilities, and understanding of Profit & Loss statements and other financial measures and reports

Medical, Dental, Vision

40% discount when dining in our restaurants

30% discount on Spa • Free golf & ski season passes

Discounts on lodging for self and friends and family

Friends and family vouchers • Discounts on retail

401(k) eligible immediately (if age 21+) – https://participant.empower-retirement.com/

And so much more! $500 & Up* Referral bonus for any new hire that puts your name on their application.

This company is an equal opportunity employer.

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The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.