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About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Provide technical direction in the creation, delivery, and integration of multiple and moderately complex software solutions. May translate business requirements into specific designs and/or participate in the design, evaluation, and selection of IT solutions for software for a specific business process. Establish the current and future use of the practice, metrics, and methodologies to determine current and future solutions. Explore and evaluate new and approved technologies. Consult on the application of existing and new, approved technologies to develop solutions. Ensure the process of creation and delivery of design and solution in accordance with the architectural direction.

Location

This role is designated as a fully remote position within the United States.

The Main Responsibilities

• Build, deploy, test, and maintain Order Management applications developed on ServiceNow App engine Studio [Flow designer, Action Designer, Closed Loop Automation]

• Configure product/service catalog in ServiceNow.

• Review performance observations from Apigee alerts and proactively help build robust systems and engage in all aspects of the SDLC

• Mentoring junior engineers in ServiceNow development and testing(Order Management, Catalog, Flow Designer).

• Contributing to design and architecture solutions for shopping workflow and order management systems.  

• Working with Solution Managers, System Architects, Scrum Masters/Team Coaches, QA Analysts, Product Owners, and other cross-functional resources to define and deliver business-impacting projects.

What We Look For in a Candidate

Required Qualifications:

• Total of 8+ years of experience, Bachelor’s degree and/or graduate degree in marketing, sales, information systems, merchandising, or similar field

• 4 years of hands-on expertise in the ServiceNow platform related to Catalog-Driven Order Orchestration, Order Management, Order Decomposition, Order Fulfillment, and Order Fallout Management capabilities

• 4+ years of experience with ServiceNow App Engine Flow Designer, REST/SOAP Integrations (API - Inbound/Outbound integrations) in ServiceNow

• Proficiency in Flow Designer, Integration Hub, GIT Hub Spoke, Kafka Spoke, GCP spoke, JavaScript

• Experience in monitoring/analytics platforms like Splunk, AppD, etc

• A self-starter mentality to work in a fast-paced working environment and should have excellent interpersonal and communication skills

Preferred Qualifications:

• Domain Skills: TM Forum: Conversant with TM Forum open APIs (like 622, 641, 646, 679, other order management related) and Open Digital Architecture

• Database Skills: Understanding of relational databases and the ability to write and understand SQL queries.

• Expertise in Telcom Order management practices, Catalog & Shopping cart expertise.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$129,639 - $172,852 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY

$136,121 - $181,494 in these states: CO HI MI MN NC NH NV OR RI

$142,603 - $190,137 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Benefits (https://www.lumenbenefits.com/httpdocs2/index.html)

Bonus Structure

Requisition #: 336036

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline

12/24/2024