Experience Inc. Jobs

Overview

Under a moderate level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with Paychex policies and procedures. Builds knowledge of the organization, processes, and customers.

Responsibilities

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues

• Follows up on outstanding items to issue completion in compliance with established Service Level Agreements

• Develops and maintains an intermediate working knowledge of one or more Paychex products, as well as industry policies and procedures

• Identifies opportunities for process improvement and works with leaders to implement

• Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS

• Documents all interactions

• Serves as a mentor for less experienced teammates

• Performs data input, maintaining strong prioritization and organization

Qualifications

• Bachelor's Degree - Preferred

*Paychex is committed to ensuring equal employment opportunities without regard to race, ethnicity, color, national origin, religion, creed, sex, pregnancy, veteran status, age, marital status, sexual preference, gender identity, disability, genetic information, or any other legally protected characteristic. We will make reasonable accommodations for individuals requiring them in accordance with applicable federal and state laws. To request an accommodation during the application process, please contact (585) 385-6666.