Travelers Senior Software Engineer Manager - Contact Center APIs and Services (Node, MuleSoft, AWS) in Baton Rouge, Louisiana
Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Description Summary
Travelers is seeking a Senior Software Engineer Manager to join our organization as we grow and transform our technology landscape. This position will lead the technical design and development of the Travelers Contact Center APIs, a diverse group of services that enable Travelers to personalize experiences for our customers and agents within multiple communication channels. The ideal candidate will have an interest in solving business problems and designing solutions that cross multiple technology stacks and teams. We are looking for a hands-on manager with prior experience building RESTful APIs, leading architecture and design discussions, mentoring and managing others, and partnering with non-technical staff on new features and enhancements.
The individual will complete advanced software end to end engineering tasks that span many parts of a system including designing, developing, analyzing, configuring, testing, debugging, troubleshooting, documenting, health monitoring/alerting, and implementing based on user or system specifications. Individual will also consult with users to determine hardware, software or system functional specifications, manage the effective use of resources, act as subject matter expert across multiple applications, systems and technologies, leverage technical and business knowledge to drive the planning and execution of complex initiatives, participate in the design/ development process, and provide technical leadership.
Primary Job Duties & Responsibilities
Perform complex analysis, advanced level design, configuration and develop functions for impactful and high-visibility tasks.
Take the lead on directing and implementing solutions to moderately complex, loosely scoped problems that are aligned with team goals.
Deliver efforts both independently and by leading other team members.
Lead investigation and resolution efforts for critical, high impact problems, defects, and incidents.
Act as a technology advocate, independently seeking opportunities where technology can be utilized to improve the business.
Provide technical guidance and mentorship while fostering a team environment.
Apply knowledge of current industry trends and techniques to formulate solutions within the context of assigned efforts.
Seek opportunities to expand technical knowledge and capabilities.
Bachelor's degree in Computer Science or a related field, or its equivalent in work experience.
Three years of programming/development experience.
Education, Work Experience, & Knowledge
Five to ten years of programming/development experience preferred.
Two or more years in a team lead or managerial role.
Ability to learn new systems quickly and effectively.
Experience with MERN stack technologies (MongoDB, Express, React, NodeJS.).
Prior experience with MuleSoft a plus.
Prior experience with AWS as plus.
Job Specific Technical Skills & Competencies
Delivery - Advanced delivery skills including the ability to determine the software design strategy and methodology to be used for efforts, use automated tests, analysis, and informed feedback loops to ensure the quality and production readiness of work before release, monitor the health of work efforts and that of adjacent systems.
Domain Expertise - Demonstrated track record of domain expertise including the ability to develop business partnerships and influence priorities by identifying solutions that are aligned with current business objective and closely follow industry trends relevant to domain, understanding how to apply them, and sharing knowledge with coworkers.
Problem Solving - Strong problem solver who utilizes data and proofs of concepts to find creative solutions to difficult problems, reflects on solutions, measuring their impact, and uses that information to ideate and optimize. Also adept at making decisions that involve a significant number of factors with broad implications.
Communication - Strong communicator who possesses the ability to describe technology concepts in ways the business can understand, document initiatives in a concise and clear manner, collaborate effectively with teammates and others regardless of role, quickly extract core issues from discussions and meetings, give and receive constructive feedback, offer help when asked, and ensure everyone has a chance to share their thoughts and are heard; an attentive and empathetic listener.
Leadership - Advanced leadership skills with the ability to take action even when there is no clear owner, inspire and motivate others, and be effective at influencing team members.
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (4-ESU@travelers.com) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
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