Job Information
TriTech Enterprise Systems, Inc. End User Technical Support Analyst (Senior) in Baton Rouge, Louisiana
* All resumes are due by 3/30/2025 *
Job Reference # MATRIX- 5225178B - 03302025
Descriptions:
TriTech Enterprise Systems is seeking two (2) 'End User Technical Support Analyst (Senior) ' onsite on our State of Louisiana contract. (Onsite in Baton Rouge)
The scope of the proposed services will include the following:
Responsible for advanced field support including desktop reimaging and deployment of new end user devices with Windows 10 operating systems.
Responsible for basic field support hardware and software device support including troubleshooting, hardware replacement, applying prebuilt image packages.
Responsible for remote software and device support and problem resolution, which includes advanced troubleshooting, installation and configuration.
Expertise and/or relevant experience in the following areas are mandatory:
Active Directory Domain Services
Windows Imaging and Driver Management
User Profile analysis and migration
Customer Service Skills
Advanced troubleshooting with basic hardware and software components
Expertise and/or relevant experience in the following areas are desirable but not mandatory:
Experience in deployments with Microsoft System Center Configuration Manager
Desktop and Mobile Device imaging and user transition
Third party software to be migrated and handled on a case-by-case basis
TriTech is an equal opportunity employer
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