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Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Manager, IT Services Management

What does a successful IT Service Management do at Fiserv?

This role is to perform the communication channel between client and internal business areas with the IT teams

What you will do:

• Incident and Problem Management – communication channel across all technical and business teams, as well as direct client facing support as required. Including being part of the on call out of hours management support rota.

• Client Communications – improve and support client communication for production support across monthly client steering meetings, client escalations, RCA reviews and change / release communications.

• Change and Release Management – review and provide input to production change and release approvals across all technology teams (application, infrastructure and network).

• Evaluation of Service impact to prioritise issues for resolution.

• Provide an interface across all GBS Domains for Production facing issues.

• Act as a single channel for tracking Production issues to closure.

• Defining root cause of issues and track actions to remediate.

• Attending Client meetings to evidence incident resolution.

What you will need to have:

• Knowledge of Merchant Acquiring card payment transaction processing covering authorisations, clearing and settlement, dispute management and information services to merchants.

• Awareness of IT solutions to deliver Merchant platform service to our clients.

• be able to support 24/7 on call for Major Incidents.

• Knowledge of ServiceNow for Problem and Change.

• Knowledge of JIRA – for Development tracking.

• Familiarity of ITIL framework.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name

• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune ® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

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