Experience Inc. Jobs

Specialist IT Services

Location:

Basel, CH

Flexible Work Arrangement: Onsite

Job Category: IT

Career Level: Professional

Requisition Id: 3310

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

Position Summary

As Specialist IT Services you’ll be the forefront of our IT organization, providing hands-on support and ensuring our employees and systems work seamlessly together.

If you thrive on tackling diverse IT challenges and enjoy working in a global, dynamic setting, this is the opportunity for you.

Your mission

• End-User Support: provide superior support (installation, maintenance, troubleshooting) for desktops, laptops, printer, mobile devices, and peripherals, resolving incidents and service requests through our ticket system ServiceNow.

• Communication & Liaison: maintain proactive communication with end-users and collaborate across leadership levels, bridging internal and external IT teams with end users.

• Proactive Maintenance: manage system configurations, upgrades, and audits while adhering to change management principles.

• Hardware Management: assist with the installation, maintenance, and upgrades of servers, storage, and network infrastructure.

• IT Assessment Management: maintain inventory, manage device lifecycles, and keep accurate records.

• Knowledge Sharing: Educate end-users on hardware and software best practices while participating in global IT Service forums and sharing know-how.

• Continuous Improvement: actively contribute to find innovative solutions to optimize IT processes and deliver exception user experiences.

What we offer you

• An exciting and challenging job in a dynamic environment

• Various opportunities for professional and personal development

• Working with the latest technologies and tools

• A motivated and cheerful team that looks forward to working with you

• Our events are great! We also have lots of fun together outside of working hours

Your profile

• Diploma or degree in Computer Sciences/IT and ITIL certification.

• 3-5 years of experience in IT support roles.

• Support experience with Windows OS, Microsoft Office, and mobile devices (iPhone & Android).

• Administration experience with Active Directory (users, groups, shares, network printers).

• Calm and focused approach to problem-solving, even in dynamic situations.

• Exceptional communication skills, with ability to explain technical issues clearly to non-technical users.

• Strong organizational skills, to manage multiple tasks and prioritize effectively.

• Collaborative mindset with passion for continuous learning.

• Valid driver’s license and flexibility to travel to locations across Switzerland and EMEA, up to 20 % travel, support of Geneva site every week/two week.

Take the next step in your career, apply now and become part of a team that drives innovation and excellence every day.