Experience Inc. Jobs

Duties & Responsibilities:

• Product Knowledge:

  - Develop a deep understanding of the company’s products or services to effectively address customer needs and issues.

• Collaboration with Engineering Teams:

  - Work closely with Product Quality Engineering and US Continuing Engineering to understand customer failure trends and provide appropriate solutions. -Communicate and address common customer challenges with cross-functional Engineering Teams.

• Reporting and Analysis:

  -Create clear and concise reports to help Cross-Functional Engineering Teams understand product or platform performance for specific customers. -Analyze data to identify trends and make recommendations for improving the customer experience.

• Technical Assistance:

  -Provide technical assistance to cross-functional engineering teams, helping them resolve product issues and concerns.

• Customer Engagement:

  -Hold regular meetings with Field Service Teams and Product Quality Engineers to monitor the progress and status of customer engagement actions.

  Basic Qualifications, Education and Skills Required:

  • Engineering Graduate (BS ECE, BS CompE)

  • Strong understanding of the Teradyne’s products or services, is an advantage

  • Excellent communication and collaboration skills.

  • Proficiency in data analysis and reporting.

  • Ability to provide technical assistance and resolve product issues.

  • Experience in customer engagement and satisfaction, is an advantage.

  We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employmen

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Current openings may involve access to export controlled technology and may be subject to export licensing requirements prior to employment. ATTENTION APPLICANTS WITH DISABILITIES: If you’re unable to access our on-line application due to a disability you may visit one of our locations or our Corporate Office at 600 Riverpark Drive, North Reading, MA and request a paper application form. In addition, you may also contact the HR Service Center at 978-370-3041 or contact them at HR.Service.Center@teradyne.com for additional assistance. LitePoint, a Teradyne Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.