Experience Inc. Jobs

Job Requisition ID #

23WD71858

Position Overview

Do you enjoy solving problems and helping others? Are you passionate about customer experience? Are you familiar with 3D CAD/CAM/CAE? Then we would like to hear from you!

Main Responsibilities:

• Respond to support requests by multiple channels (chat, phone, web, online forums, and other channels) and follow documented processes

• Document support interactions in a company-wide case management system

• Escalate and consult unresolved issues to senior staff

• Research, verify and document product defects

• Handle the personal backlog of support requests

• Manage customer and partner expectations by providing updates on the progress

• Help with the fundamental development of internal knowledge base quality, by the Knowledge Centered Support (KCS) methodology

• Influence and contribute to product management and development to contribute to successful improvements

Minimum Qualifications:

• Very good verbal and written English and German communication skills

• Bachelor's degree or Diploma in a related field or at least 3 years of product experience in a relevant industry

• Competent knowledge of Design (CAD), Simulation, Manufacturing (CAM), or related Autodesk products (Autodesk FeatureCAM, PowerShape, PowerMill, PartMaker, Inventor, Fusion 360, Eagle, or similar software)

The Ideal Candidate

• Ability to understand and convey complex technical details coherently to a live or virtual audience

• Strong troubleshooting and analytical skills

• Demonstrate the ability to build and maintain strong relationships with partners and customers

• Team player who enjoys supporting and working with other members of a shared responsibility team

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Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Diversity & Belonging

We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Not quite ready to apply? Join our talent community (https://flows.beamery.com/autodesk/tc-signup) to stay up to date on new job opportunities and the latest Autodesk news.