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Partner Support Representative (German Speaking) Remote HC05

Customer Service and Support (https://jobs.concentrix.com/job-search/?category=Customer Service and Support)

Location

Barcelona, Spain

Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1540302EXTERNALENGLOBAL&step=1&utm_source=none)

Job Title:

Partner Support Representative (German Speaking) Remote HC05

Job Description

Experience the power of a game-changing career

Want to be part of an innovative and growing team?We’rea global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Ifyou’relooking to grow and be inspired, as a Partner Support Representative in Barcelona (on-site), you will be part of our team ofgame-changerswho are powering the brands of the future in the Tech industry.

Career growth and personal development

This isa great opportunityto experience the power ofwhat’snext and develop “friends for life” at the same time.We’llgive you all the training,cutting-edgetechnologies, and the continuing supportyou’llneed to succeed.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

As a Partner Support Representative on our team, you will:

• Provide Basic SEO optimization recommendations KW gap analysis & partner onsite search recommendations

• Content auditing - 1st pass review of Online audit results. Quality checks & feedback to audit agency as required

• Highlighting key gaps on partner site and sharing partner level optimization report

• Content best practice sharing & training to partners

• Syndication partner onboarding process

• Bug identification/ ‘content gap’/delivery delay /feedback to internal teams

• Monitor use ofetailtoolkit execution & drive timely NPI execution

• 1st line support for content queries

• Local language translation checks on content and KW

• Track improvements and optimizations – provide ROI estimations

• Ratings & Reviews - map current landscape, best practice sharing

Partner KPI dashboard review

• KPI, Performance analysis and optimization recommendations

• Follow up on KPI reporting from partners regarding digital marketing execution

• Track overall digital business plan execution as requested

Your qualifications

We embrace ourgame-changerswith open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

• Are proficient or bilingual in German and advanced in English

• Have good knowledge in IT and preferably storage environments

• A university degree in marketing, ecommerce, business administration preferred but other degrees will be considered

• Min. One year of related Online sales and/or digital content management experience

• Excellent negotiation, management, andstrong communicationskills (verbal & written) including excellent presentation skills

-Goodcomputing literacy (Windows, Office, etc.) (Required)

• Drive to Work toward goal achievement using negotiation, teamwork/collaboration,motivationand time/work prioritization

Don’tmeet every requirement? No worries.We’rededicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel youdon’tcheck every box, we still encourage you to apply.We’lldo our best to match you with the right job, whetherit’sthis one or another role.

What’sin it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.That’swhy we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

In this role, we offer benefits that help support your unique lifestyle:

• Full time39 hours/week contract: Indefinite

• Salary 21500 euros gross/year + up to 3500 euros gross/year in bonus

• Great office location in Barcelona

• Friends hunting (referral) bonus

• Full paid training about the company and the project you will be working on

• Career development program and specialized courses

Experience the best version of you!

At Concentrix, we invest in ourgame-changersbecause we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+game-changersaround the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We'reproudlyunited as oneteam, one company, globally.We'recommitted to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

R1540302

Location:

ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements:

English (Required), German (Required)

Time Type:

Full time2024-12-02

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Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1540302EXTERNALENGLOBAL&step=1&utm_source=none)