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Concentrix IT Service Desk (French-speaking) - On-site FI01 in Barcelona, Spain

IT Service Desk (French-speaking) - On-site FI01

Customer Service and Support (https://jobs.concentrix.com/job-search/?category=Customer Service and Support)

Location

Barcelona, Spain

Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1538325EXTERNALENGLOBAL&step=1&utm_source=none)

Job Title:

IT Service Desk (French-speaking) - On-site FI01

Job Description

Experience the power of a game-changing career

Are you looking forwhat’snext?We’rea global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Ifyou’relooking to grow and be inspired, as an IT Service Desk Agent in Barcelona (on-site) , you will be part of our team ofgame-changerswho are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.

Career growth and personal development

We’llgive you all the training,cutting-edgetechnologies, and the continuing supportyou’llneed to succeed. At Concentrix,there’sa real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within!That’swhy we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of careeryou’vealways envisioned.

What you will do in this role

As an IT Service Desk on our team, you will:

  • Provide 1st level support to the client workers

  • Handle of IT requests or issues via phone,mailand chat or via self-service portal

  • Perform root cause analysis and troubleshooting via phone and/or remote access andmonitorIT requests and issues in the client’s ITSM service management system including their categorization and prioritization of IT issues and requests

  • Be accessible and provide a first resolution rate by using internal knowledge databases.

  • Cooperate with client’s 2nd level service organizations and external service providers

  • Provide support to client’s employees in the operation of user systems and peripheral devices

Your qualifications

We embrace ourgame-changerswith open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

  • Have a proficient or bilingual level of Germanand advanced English

  • Have experience in 1st - or 2nd level IT support, ideally in larger environments, is an advantage

  • Have good IT knowledge, especially of Windows 10, Office365and MS Teams and in troubleshooting hardware and software

  • Have an analytical approach to complex issues

  • Have experience in ITSM ticket systems (ideally in ServiceNow)

  • Knowledge of processes according to ITIL V4 good to have

  • Have high customer and service orientation and high sense of responsibility

  • Have a reliable and systematic way of working

  • Are willing to learn and develop technical and soft skills and to work shifts

  • Have high motivation and willingness to work in a global team

If you feel youdon’tcheck every box, we encourage you to apply anyway.We'lldo our best to match you with the right job, whetherit’sthis or another role.

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

  • Full time 39hours/weekpermanentcontract: Monday to Friday from 8:00 to 17:00

  • Salary22 000euros gross/year + up to2 400euros gross/year in bonus

-Greatlocationin Barcelona

  • Bring-a-friend (referral) bonus opportunities

  • Full paid training on the company and the projectyou'llbe working on

  • Career development programsandspecialized courses

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+game-changersaround the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

R1538325

Location:

ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements:

English (Required), French (Required)

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to theJob Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)

Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1538325EXTERNALENGLOBAL&step=1&utm_source=none)

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