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HP Inc. Graduate Print Solutions Technical Consultant with Italian in Barcelona, Spain

The Infocenter Presales Technical Consultants (or “TC” in short) play a critical role as trusted advisors to our customers and business partners with technical answers and recommendations, plus consultancy and advice.

The Graduate Infocenter Presales Technical Consultant role is an entry level Technical Presales role in the channel organization for candidates who have recently graduated. This role provides technical presales support on printing software including fleet management tools, device management, network printing, secure printing solutions and document capture and processing as well as HP imaging and office printing products.

The team provides support in various languages across all markets world-wide. We are looking for a candidate who is native in Italian . All candidates must speak English fluently .

In this role the candidate will receive continuous face-to-face, hands-on and virtual training on technologies, HP’s leading products, solutions and services. Training will be held in Barcelona and abroad to develop skills and competencies on the latest and most current IT subject areas.

The ideal candidate should have a genuine passion for technology and understanding how it works.

The Infocenter Presales Technical Consultant (TC) mission is to support sales opportunities by providing technical guidance via email and telephone, from a central location in Sant Cugat del Valles in Barcelona Spain where HP has its largest campus in Europe, to our business partners and HP Channel Sales Representatives on value print products, solutions and services. The TC will deliver technical and solution expertise in order to help HP Partners create solutions to win business and provide an excellent level of total customer experience (TCE). The TC will also engage with other technical resources (Presales organization, EMEA regional and World Wide Divisional resources, Customer Experience Centers, etc) where needed.

Responsibilities

  • Provide technical recommendations, direction and guidance on HP Print value products, solutions and services. This includes Multifunction Printers, iMPS, HP Access Control, HP Advance, Web JetAdmin, HP JetAdvantage Security Manager, HP Secure Print, HP Insights, and other HP solutions.

  • Answer and track technical questions from partners.

  • Raise and manage technical escalations on questions and technical issues which cannot be solved within the Infocenter Technical Consultants team.

  • Present the advantages of HP’s Print products and solutions.

  • Help partners and HP channel team to respond to customers’ requests for information, proposal and Quote.

  • Lead HP to win Managed Print Services deals by assisting Channel Partners with Presales inquiries

  • Pass on partners’ feedback to relevant organizations (Category, iMPS and Solutions teams) at HP.

  • Deliver presentations and demonstrations of HP Printing Solutions in the Customer Experience Center in Barcelona.

  • Maintain the quality of the service and the total customer experience (TCE).

  • Maintain and manage a competitive and appropriate level of technical and professional competence.

  • Support partners on the status of technical and environmental regulations

Knowledge/Skills Required

  • Native speaker in Italian and very good written and verbal communication skills in English.

  • Bachelor's (undergraduate) degree or equivalent experience preferably in atechnical/engineeringfield.

  • Fundemental knowledge on networking technologies, information technologies

  • Familiar with IT hardware, operating systems, software concepts

  • Has good analytical, organizational and team skills

  • Interest on software solutions, operating systems

  • Works on problems and projects and is detail oriented

  • Demonstrates ability to stay focused on goals and objectives

  • Is self-motivated and shows an ability to operate with minimal tactical direction

  • Troubleshooting and problem solving skills

  • Motivated to search out knowledge and continuously learn.

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Equal Opportunity Employer (EEO):

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

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